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We are Castaways Club members and, as such, have been on several Disney Cruises. In fact, we will not cruise on any other cruise line. Having said that, our recent cruise on the Disney Magic was disappointing. The ship is in dire need of a big makeover, especially in the adults only pool area. The pool area has a lot of rust and surface dirt and the only food available is if you walk to the family or I kiddie pool areas. Not real convenient or relaxing. The AC in our cabin was terrible and although we complained several times, it was never fixed. Also, we noticed several bugs (either cockroaches or palmetto bugs) just inside of 2 of the restaurants. When we told a crew/cast member, they just smiled, shrugged their shoulders and walked away. That was the same response we got each time. And no....they didn't walk away to get someone to take care of it. The food was ok, but not up to the Disney quality standard we are used to. I'm writing this review because I know how important the 4 Keys are to Disney. Although we had no problems with the crew/cast members being courteous, the rust, dirt, lack if proper maintenance and bugs definitely don't measure up to Safety, Efficiency and SHOW! Will cruise again with Disney, but, definitely not on this vessel.

Disappointed

Disney Magic Cruise Review by lupy49

1 person found this helpful
Trip Details
We are Castaways Club members and, as such, have been on several Disney Cruises. In fact, we will not cruise on any other cruise line. Having said that, our recent cruise on the Disney Magic was disappointing. The ship is in dire need of a big makeover, especially in the adults only pool area. The pool area has a lot of rust and surface dirt and the only food available is if you walk to the family or I kiddie pool areas. Not real convenient or relaxing. The AC in our cabin was terrible and although we complained several times, it was never fixed. Also, we noticed several bugs (either cockroaches or palmetto bugs) just inside of 2 of the restaurants. When we told a crew/cast member, they just smiled, shrugged their shoulders and walked away. That was the same response we got each time. And no....they didn't walk away to get someone to take care of it. The food was ok, but not up to the Disney quality standard we are used to. I'm writing this review because I know how important the 4 Keys are to Disney. Although we had no problems with the crew/cast members being courteous, the rust, dirt, lack if proper maintenance and bugs definitely don't measure up to Safety, Efficiency and SHOW!

Will cruise again with Disney, but, definitely not on this vessel.
lupy49’s Full Rating Summary
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Cabin Review

Cabin
Husband uses a wheelchair so we had the handicapped room. It was nice and spacious. Unfortunately the AC didn't work very well.
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