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Having sailed with Regent Cruises several times over the past 15 years, I’ve always found each voyage to be the perfect experience of what a first-class travel adventure should be: perfection in service, accommodations, attention to detail, generous amenities, well-planned tours, and fine dining. Even though I was a bit apprehensive about sailing with Regent again after learning last year that it had been acquired by Norwegian Cruise lines, my expectations were still high when I booked another long cruise on Regent Voyager, just recently completed. The verdict on the impact of the Norwegian Cruises takeover of Regent Cruises? Major disappointment! It is almost impossible to conceive of how far Regent has fallen. Where meals on Regent used to be the equivalent of dining in 3-star restaurants, the food now is mediocre, at best, with very little variety in dishes served — making one bored of Regent food after just 3 weeks.What used to be an almost unlimited selection of outstanding wines at meals has now devolved into a choice of one inferior red or white. The tours now are not well planned, with guests forced to spend too much time driving on buses, sometimes waiting for more than an hour before departing to the next destination, and spending time on destinations that were not worth visiting in the first place. On longer tours where lunch is served, the quality of the local meals is often less than satisfactory. Where once Regent won well-deserved praise for its service and attention to detail, it has become obvious that it does not train its people properly, and that there seems to be a relaxed who cares attitude among its staff. In addition, Voyager appears to be using an outdated Internet system, because the system was very slow, and on many occasions, was not up and running at all. One frustrating aspect of the cruise was that prior to departure, Regent never bothered to let its passengers know that while in Japanese waters (roughly a full week), the ship's Internet system would not be in service. This was a major inconvenience for those of us who, for business reasons, had some major Internet-based transaction problems. Quite reasonably, Norwegian Cruises didn’t buy Regent Cruises to lose money. But the results of the deep cost-cutting were obvious everywhere. While there are still many good things I found on my recent Regent Voyager cruise, it is now just a pale imitation of what it used to be. The bottom line is that for its very high price, Regent simply does not deliver the goods. One caveat here: I'm not saying that Regent Voyager is any better or worse than any other cruise line's ship; my assessment is based solely on comparing Regent in 2015 with Regent in years past.

Regent Ain't What She Used To Be.

Seven Seas Voyager Cruise Review by GottaSail

83 people found this helpful
Trip Details
  • Sail Date: March 2015
  • Destination: Asia
  • Cabin Type: Deluxe Suite
Having sailed with Regent Cruises several times over the past 15 years, I’ve always found each voyage to be the perfect experience of what a first-class travel adventure should be: perfection in service, accommodations, attention to detail, generous amenities, well-planned tours, and fine dining. Even though I was a bit apprehensive about sailing with Regent again after learning last year that it had been acquired by Norwegian Cruise lines, my expectations were still high when I booked another long cruise on Regent Voyager, just recently completed.

The verdict on the impact of the Norwegian Cruises takeover of Regent Cruises? Major disappointment! It is almost impossible to conceive of how far Regent has fallen. Where meals on Regent used to be the equivalent of dining in 3-star restaurants, the food now is mediocre, at best, with very little variety in dishes served — making one bored of Regent food after just 3 weeks.What used to be an almost unlimited selection of outstanding wines at meals has now devolved into a choice of one inferior red or white.

The tours now are not well planned, with guests forced to spend too much time driving on buses, sometimes waiting for more than an hour before departing to the next destination, and spending time on destinations that were not worth visiting in the first place. On longer tours where lunch is served, the quality of the local meals is often less than satisfactory.

Where once Regent won well-deserved praise for its service and attention to detail, it has become obvious that it does not train its people properly, and that there seems to be a relaxed who cares attitude among its staff.

In addition, Voyager appears to be using an outdated Internet system, because the system was very slow, and on many occasions, was not up and running at all. One frustrating aspect of the cruise was that prior to departure, Regent never bothered to let its passengers know that while in Japanese waters (roughly a full week), the ship's Internet system would not be in service. This was a major inconvenience for those of us who, for business reasons, had some major Internet-based transaction problems.

Quite reasonably, Norwegian Cruises didn’t buy Regent Cruises to lose money. But the results of the deep cost-cutting were obvious everywhere. While there are still many good things I found on my recent Regent Voyager cruise, it is now just a pale imitation of what it used to be. The bottom line is that for its very high price, Regent simply does not deliver the goods. One caveat here: I'm not saying that Regent Voyager is any better or worse than any other cruise line's ship; my assessment is based solely on comparing Regent in 2015 with Regent in years past.
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Cabin Review

Deluxe Suite
Cabin H
Clean cabin, fairly large, with a veranda and good amenities.
Deck 6 Suite Cabins

Port & Shore Excursion Reviews

  • Noritake Gardens
    This poor excuse of a tour cost $298 a couple, and was a total waste of time. The tour bus dropped the touring parties off at a Noritake retail outlet where we were dumped for close to two hours. Virtually everyone on this tour was outraged at having to pay $149 per person for the 'privilege' of being able to shop at the retail store that was selling goods no one was interested in buying. Enough complaints were filed with the ship's general manager that Regent was 'gracious enough' to give everyone a 50% shipboard credit refund.
    View All 13,935 Noritake Gardens Reviews
  • Kamakura City Tour
    Long bus ride. Much time waiting at tour site. Kamakura was interesting, but what we saw of the surrounding area was a quick viewing from the bus. Kamakura looked interesting, but viewing it from the a bus is not the best way to do it.
    View All 4 Kamakura City Tour Reviews
  • Mount Fuji
    We took a 3-day pre-cruise extension in Tokyo to our cruise, but never got to see anything of Tokyo itself. Most of the extension was devoted to long bus rides and long waits at far-flung tour destinations.
    View All 9 Mount Fuji Reviews