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Our arrival through the docks all was fine until we entered the huge tent and were asked to complete forms to say we weren't unwell and hadn't been unwell recently. It seemed ridiculous to ask such questions at that point and doubtful anyone would admit they were unwell. There wasn't anywhere to rest or sit and do this and no pens provided either. Once inside the tent it was like Bedlam, the noise level was crazy and you had to shout. We found a desk and were asked for Credit Cards and to sign that everything onboard would go on there, then given a card for the room and to use every time you got on or off the ship. At this point we were asked for our passports and they were confiscated, when we asked for a reason why we were not answered! Celebrity Reflection is a very impressive ship, great to look at from the outside and inside just gets better and better. Our Stateroom with balcony was very nice, the bed super, lots of storage and we thought that it was very well thought out. The bathroom was very nice with plenty of room and it was always spotless when we came back, whatever time it was. The room was always tidy, with lovely touches of towels in comical shapes that did make us laugh. The whole ship was beautifully decorated and it took sometime to find all the various floors with library etc. The lifts in the middle of the ship were great and allowed you to see a lot, up and down and especially when there was a performance below, it meant you had a chance of seeing what was going on. The food started out really well and the waiters were wonderful, friendly and helpful, informative very likeable. We went to the shows and they improved as the nights went by but left to our own devices we would not have attended every night if we hadn't been with friends who wanted to go every night. The shops were full of expensive things and when they had a sale it was a bit of a 'jumble sale', three deep and hard to join! The swimming pools were great, especially the inside one which seemed quieter - the outside one was great early in the morning when you could get into a hot tub after. There were plenty of places to go to get away from the hustle or noise of music or 'entertainment' if you wanted too. Big pods, or tent type beds which looked good but were in fact quite uncomfortable once you managed to get in! The grassy area was very impressive and we came across it when it was being watered early one morning. Sadly we never managed to sit in this area with the lovely comfy looking sofas - they were always reserved even though most of them were empty every time we walked past! There seemed to be classes for painting etc but the classes were small (about 8) so they too were always booked. There were wine tasting events but they were extra (we didn't enquire how much) having experienced the prices of wine in the dining room we realised it was too steep for our pockets! $70 for a fairly ordinary bottle of wine! We quickly realised that the extras were extremely expensive and had we known that beforehand I doubt we would have left home. $5.50 for a bottle of water soon adds up and we stopped at two. Wifi was not free and again extremely expensive, I heard several people complain about this, in fact we heard a lot of people complain about a lot of things. The shore excursions were very expensive though we did do one and it was well organised and enjoyable, a bit fast but she had a lot to get through and she was very good, informative and knowledgable and very likeable. Because of the expense we decided to do Istanbul on our own! Unfortunately it was a holiday weekend, we arrived a day later than we should (I was told there was a riot the day before, not sure this was true) and everywhere was teeming with people. We discovered that if you don't pay for a tour you are basically 'left adrift' and we discovered that when we got off the ship the distance they said we needed to walk was much much further and then we had to walk back on ourselves, so twice the distance in fact. There was a bus which the captain said was for those who had mobility problems - as we walked along we were stopped by security because another ship had just docked and they were tying up the ropes. More and more people were alighting from the ship and the crowd got larger and larger, with one little shuttle bus arriving and thronged by a mob. A poor lady with a stick didn't stand a chance! It went back three times before she managed to push herself forward and get on. The organisation for those who did not take the tour was 'dire'! We were disgusted and it happened at other ports too. The distance in Athens was even worse and after taking a Taxi (20 euros) which got us to the Acropolis early which we planned, our return cost 60 cents on the Metro and Train and then we had a horrendous walk of at least two miles in the heat to get back on the dock. We discovered on our return that there had been a shuttle bus but only a few people seemed to know about it. Our conclusion was that the organisation for those not on the tours was inefficient with scant information given. We were also surprised as were other people we spoke to that our passports were confiscated on our arrival - we needed identification to prove our ages when we bought tickets for the Acropolis and had to pay full price because we didn't have our passports with ID. We loved Mykonos but I realise that apart from the fact it's a lovely place with great shops and much to see that is lovely, it was the easiest place to access - we had a shuttle bus close to town which was a short walk. We also discovered a man who was selling tours at a third of the cost on board the ship and decided to do the Amalfi coast and Pompeii with him - it was our best decision yet and a very good tour. I suppose I would have to say that although parts of the trip were enjoyable we both agreed, never again. For us there were too many 'hidden costs' which we haven't experienced before - we have been to the Caribbean and with Celebrity 10 years ago and it was much much more fun and more inclusive without the hidden extras! This ship seems to be more about the appearance and we found a huge amount of 'congratulating themselves on how good they thought they were' but in fact we heard quite the opposite from almost everyone we spoke to and they had similar experiences to us.

Disappointing

Celebrity Reflection Cruise Review by SweetFannyAdams

Trip Details
Our arrival through the docks all was fine until we entered the huge tent and were asked to complete forms to say we weren't unwell and hadn't been unwell recently. It seemed ridiculous to ask such questions at that point and doubtful anyone would admit they were unwell. There wasn't anywhere to rest or sit and do this and no pens provided either. Once inside the tent it was like Bedlam, the noise level was crazy and you had to shout. We found a desk and were asked for Credit Cards and to sign that everything onboard would go on there, then given a card for the room and to use every time you got on or off the ship. At this point we were asked for our passports and they were confiscated, when we asked for a reason why we were not answered!

Celebrity Reflection is a very impressive ship, great to look at from the outside and inside just gets better and better. Our Stateroom with balcony was very nice, the bed super, lots of storage and we thought that it was very well thought out. The bathroom was very nice with plenty of room and it was always spotless when we came back, whatever time it was. The room was always tidy, with lovely touches of towels in comical shapes that did make us laugh. The whole ship was beautifully decorated and it took sometime to find all the various floors with library etc. The lifts in the middle of the ship were great and allowed you to see a lot, up and down and especially when there was a performance below, it meant you had a chance of seeing what was going on.

The food started out really well and the waiters were wonderful, friendly and helpful, informative very likeable. We went to the shows and they improved as the nights went by but left to our own devices we would not have attended every night if we hadn't been with friends who wanted to go every night. The shops were full of expensive things and when they had a sale it was a bit of a 'jumble sale', three deep and hard to join! The swimming pools were great, especially the inside one which seemed quieter - the outside one was great early in the morning when you could get into a hot tub after. There were plenty of places to go to get away from the hustle or noise of music or 'entertainment' if you wanted too. Big pods, or tent type beds which looked good but were in fact quite uncomfortable once you managed to get in! The grassy area was very impressive and we came across it when it was being watered early one morning. Sadly we never managed to sit in this area with the lovely comfy looking sofas - they were always reserved even though most of them were empty every time we walked past!

There seemed to be classes for painting etc but the classes were small (about 8) so they too were always booked. There were wine tasting events but they were extra (we didn't enquire how much) having experienced the prices of wine in the dining room we realised it was too steep for our pockets! $70 for a fairly ordinary bottle of wine! We quickly realised that the extras were extremely expensive and had we known that beforehand I doubt we would have left home. $5.50 for a bottle of water soon adds up and we stopped at two. Wifi was not free and again extremely expensive, I heard several people complain about this, in fact we heard a lot of people complain about a lot of things.

The shore excursions were very expensive though we did do one and it was well organised and enjoyable, a bit fast but she had a lot to get through and she was very good, informative and knowledgable and very likeable. Because of the expense we decided to do Istanbul on our own! Unfortunately it was a holiday weekend, we arrived a day later than we should (I was told there was a riot the day before, not sure this was true) and everywhere was teeming with people. We discovered that if you don't pay for a tour you are basically 'left adrift' and we discovered that when we got off the ship the distance they said we needed to walk was much much further and then we had to walk back on ourselves, so twice the distance in fact. There was a bus which the captain said was for those who had mobility problems - as we walked along we were stopped by security because another ship had just docked and they were tying up the ropes. More and more people were alighting from the ship and the crowd got larger and larger, with one little shuttle bus arriving and thronged by a mob. A poor lady with a stick didn't stand a chance! It went back three times before she managed to push herself forward and get on. The organisation for those who did not take the tour was 'dire'! We were disgusted and it happened at other ports too. The distance in Athens was even worse and after taking a Taxi (20 euros) which got us to the Acropolis early which we planned, our return cost 60 cents on the Metro and Train and then we had a horrendous walk of at least two miles in the heat to get back on the dock. We discovered on our return that there had been a shuttle bus but only a few people seemed to know about it. Our conclusion was that the organisation for those not on the tours was inefficient with scant information given.

We were also surprised as were other people we spoke to that our passports were confiscated on our arrival - we needed identification to prove our ages when we bought tickets for the Acropolis and had to pay full price because we didn't have our passports with ID.

We loved Mykonos but I realise that apart from the fact it's a lovely place with great shops and much to see that is lovely, it was the easiest place to access - we had a shuttle bus close to town which was a short walk. We also discovered a man who was selling tours at a third of the cost on board the ship and decided to do the Amalfi coast and Pompeii with him - it was our best decision yet and a very good tour.

I suppose I would have to say that although parts of the trip were enjoyable we both agreed, never again. For us there were too many 'hidden costs' which we haven't experienced before - we have been to the Caribbean and with Celebrity 10 years ago and it was much much more fun and more inclusive without the hidden extras! This ship seems to be more about the appearance and we found a huge amount of 'congratulating themselves on how good they thought they were' but in fact we heard quite the opposite from almost everyone we spoke to and they had similar experiences to us.
SweetFannyAdams’s Full Rating Summary
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Port & Shore Excursion Reviews

  • Athens (Piraeus)
    Poor only because we were not informed about the shuttle bus - very few people seemed to know about it. We went to the Acropolis and managed very well by Taxi returning by Metro and Train BUT we had a horrendous walk back to the ship which was parked in dock 12 miles around the dock and from the train terminus. Plus we paid full price to get into the Acropolis because the captain confiscated our passports, without explanation - the only time this has happened to me before was on a Russian ship in 1977?
    View All 1,270 Athens (Piraeus) Cruise Port Reviews
    View Cruise Critic's Athens (Piraeus) Cruise Port Review
  • Istanbul
    We had a dreadful experience here - the holiday weekend made it extremely uncomfortable to get around, we waited for at least 1 1/2 to get into the Blue Mosque and left us little time for anything else - I will not have good memories of Istanbul and would not wish to return, ever!
    View All 404 Istanbul Cruise Port Reviews
    View Cruise Critic's Istanbul Cruise Port Review
  • Ephesus
    The girl was very good - but it was far too expensive as are the rest of your tours and it seems to rush you through to get to the carpet selling which appeared to be most important!
    View All 244 Ephesus Reviews
  • Mykonos
    We loved Mykonos and would love to return there - it's beautiful and was easy to walk around and access from the shuttle bus. We had a great meal there and enjoyed the whole day, we were sad to leave and feel that once again the stay should have been longer.
    View All 1,083 Mykonos Cruise Port Reviews
    View Cruise Critic's Mykonos Cruise Port Review
  • Amalfi Coast
    This tour was excellent and the best we experienced at a very reasonable price, worth every euro! The guide was informative, knowledgable, funny, making the whole a good experience. But once again, not really enough time.
    View All 266 Amalfi Coast Reviews