After a deplorable embarkation in Cape Town, things got better. This was our fourth time on the QMII and we will certainly return, especially for crossings. We love, love, love the interior of the QMII, and were luxuriously at home in many of the public areas, especially the Chart Room and Commodore Club. We met many friendly and charming fellow passengers, got involved in the usual activities, and were entertained by the excellent jazz offerings in the Chart Room. This was our first time in Britannia Club, and we enjoyed the opportunity to dine at whatever time we wished. The extra menu offerings were much appreciated.
While I love the QMII and thing Cunard has a worthwhile product, there are a few areas where I strongly recommend improvements.
Embarkation: Deplorable. We waited 3 hours to board in Cape Town, and one of those hours was spent standing in line because they lacked sufficient room to sit. There were few Cunard staff around to herd the unhappy passengers, and no one explained the reason for the delay. One shuttle bus driver stated that it was because the ship was not ready. If so, shame on Cunard's mismanagement since the ship had docked the previous day. If not, then why? Unfortunately we have had consistently poor experience with Cunard's embarkations, and have never had anything but a minor delay on the other 8 or 9 lines we have traveled. Cunard needs to get its act together in this area.
This is a standard Cunard balcony cabin. The only thing that sets it apart is the location on the 12th deck, which allows for an open balcony. Size, furniture, and design are identical to all others. Serviceable, not luxurious.