Crown Princess Review

High hopes for a great celebration vs reality of a big disappointment

Review for Canada & New England Cruise on Crown Princess
6-10 Cruises • Age 60s

Rating by category


Additional details

Sail Date: Apr 2015
Cabin: Oceanview (obstructed view)

We heard wonderful things about Princess Cruises. We were seeking a birthday celebration close to home and decided on Crown Princess before it dry docked. Big mistake. Embarkation was postponed. Room was slightly larger but mattress felt like sleep on a sleeping bag, hard and lumpy. Air conditioning on emerald deck was lacking as was refrigeration temp on our empty refrigerator. Dining was by far worse than RCL, NCL, and Carnival. Anytime fining was a joke. Waiting was the norm and the food was on par with hospital quality. Five times we were served under cooked ( raw ) hamburgers, kielbasa, and omelettes , while eggs over easy and eggs Benedict were over cooked. I'm sure it's hard to serve so many but NCL has anytime dining down to a science. The Wheelhouse Bar where we drank served drinks that frankly didn't deliver. When we ordered AT the bar we learned that happy you drinks ( had to be the same 2 drinks) had the alcohol of one drink with the mixer of two drinks. Unacceptable especially when we rung up a bar tab nearing $400 in 7 days. The fellow cruisers were exceedingly "seasoned". April must be when old people travel, we ignored this warning when we booked. Because the ship was going into dry dock the crew had an attitude of "counting down the days to vacation". It seemed like those final days of school before vacation; lousy attitudes with curt, " mentally checked out" employees. I always like to try new things, but this was a bad bad choice.

Cabin Review

Oceanview (obstructed view)

Comfortable in size, unacceptable bedding and A/C that wasn't working at optimal performance. The sink was stopped up, the shower curtain smelled of mildew.

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