Quantum of the Seas Review

4.0 / 5.0
572 reviews

Not my favorite RCL ship

Review for the Mediterranean Cruise on Quantum of the Seas
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10+ Cruises • Age 60s

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Value for Money
Public Rooms
Fitness & Recreation

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Sail Date: May 2015

It's a nice ship....but not my favorite. A few things that bug me..... The Fitness Center has no locker room, no sauna, no steam room. Instead you need to go to the Spa and purchase a "spa package". Unfortunately, the "Spa Package" is very limited and is sold out for my TransAtlantic Cruise. Since the weather is cold, we've spent a lot of time inside our cabin reading and watching TV. The TV Channel selection is AWFUL and most of the stations aren't working as we cross the Atlantic. I don't know why they don't have a library of pre-taped TV shows they can just replay? Instead, they have Dreamworks cartoons replaying over and over again and TCM black and white movies....NO CNN, BBC, Bloomberg, Fox? Reservation system is a total cluster. Some restaurants are over-booked, sometimes it's difficult to get the times you want, some places we are unable to book at all....and the biggest annoyance is the Windjammer Buffett is so crowded for breakfast and lunch, it is very difficult to find a CLEAN TABLE.....This is a new, mostly Chinese crew and does not hustle to clean tables like other RCL Ships! Cabins are ok...nothing special...smallest closets of any ship I have ever been on....and the Diamond Lounge is packed ....I heard that there are over 1100 Diamond members on board? My favorite part so far is talking to crew members and telling them anything..there response is "I'm sorry sir".... never, never, never, offering to help or do anything about my concern. Finally, I was in the Windjammer tonight for dinner. The staff was getting ready to close and had already started clearing away food and cleaning. I wanted to see if I could get something so I went up to manager that was standing and talking to another staff member. His response was, "sorry sir, we're closing". I wanted to say, hey a-hole, I know you are closing, but you are just standing there! A better response for "Excellent" customer service could have been, 'Sorry sir, we're closing, but what would you like and let me see if I could help you'? As opposed to my other RCL experiences, it seems like no one is willing to go an extra inch to help you? It might be because a large portion of the crew is leaving the ship before it goes to China, but they seem to forget it's my vacation experience, and I am not a happy camper!!!

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