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It was somewhere between good and poor with the odd excellent here and there. It was the ships first sailing after a refit and in some areas it was unfinished or maybe not even started? Some work was being done while we were sailing so areas were roped off, why could this work not been done before we sailed, when you're on holiday you don't shouldn't have to deal with the smell off paint and chemicals, we understand that ship maintenance is on going but this was more than that. Part of the refit was adding extra cabins (which were not yet in service), this will make a busy ship even busier,is this RCI putting profit before the customer ? There were times when sun beds were scarce and trying to get a drink took forever, so adding more passengers won't help this ratio. We were told that they were trying a new ordering system in the main dining room, service was slow and the waiting staff seem to be struggling with it, surely they should have had more support when trying something new, they suffered and so did we ! On one occasion we all ordered our meals and after a long delay we were told that they had run out of a certain dish that many on our table had ordered, this shouldn't ever happen. On our first night we went to Chops grill a past favourite of ours, this turned into a disaster, we sat down at 7:30 but didn't get our main course until 9:40 we also had to send something back because it was cold, this is a first for us ! Later in the cruise we went to chops for an indian lunch, this was excellent, the chef showed how he cooked all the dishes, we then sat down and tried them all, this was followed by a tour of the galley which we found really interesting and good value. We thought that the food quality in the main dining and the Windjammer overall was much below par, nothing wrong with how it was cooked but the meat quality was poor especially the chicken. The Windjammer seemed to cook the same thing everyday not enough variety. The ship has now got a flow rider, hooray ! how about keeping it open so we can get on it ? most days it was closed between 11 and 5 so opening when were getting ready for dinner and after dinner isn't much use ? Entertainment on the ship was on the whole very good to excellent, I applaud RCI for keeping the music live as it should be. Our cabin was it's usual high standard and we were well looked after by our room steward. Overal we did have a nice time but certain parts of the cruise were spoiling it at times, we just hope that RCI get there act together so we can continue booking with them as our favoured cruise line.They let a ship sail unfinished and tried a new system in the main dining without a plan B which left the passengers annoyed and waiters frustrated, which isn't fair on their guests or crew who have to deal with the complaints .

The Good, the Bad, Etc.

Explorer of the Seas Cruise Review by Island.Hopper

Trip Details
It was somewhere between good and poor with the odd excellent here and there. It was the ships first sailing after a refit and in some areas it was unfinished or maybe not even started? Some work was being done while we were sailing so areas were roped off, why could this work not been done before we sailed, when you're on holiday you don't shouldn't have to deal with the smell off paint and chemicals, we understand that ship maintenance is on going but this was more than that.

Part of the refit was adding extra cabins (which were not yet in service), this will make a busy ship even busier,is this RCI putting profit before the customer ? There were times when sun beds were scarce and trying to get a drink took forever, so adding more passengers won't help this ratio.

We were told that they were trying a new ordering system in the main dining room, service was slow and the waiting staff seem to be struggling with it, surely they should have had more support when trying something new, they suffered and so did we !

On one occasion we all ordered our meals and after a long delay we were told that they had run out of a certain dish that many on our table had ordered, this shouldn't ever happen.

On our first night we went to Chops grill a past favourite of ours, this turned into a disaster, we sat down at 7:30 but didn't get our main course until 9:40 we also had to send something back because it was cold, this is a first for us !

Later in the cruise we went to chops for an indian lunch, this was excellent, the chef showed how he cooked all the dishes, we then sat down and tried them all, this was followed by a tour of the galley which we found really interesting and good value.

We thought that the food quality in the main dining and the Windjammer overall was much below par, nothing wrong with how it was cooked but the meat quality was poor especially the chicken. The Windjammer seemed to cook the same thing everyday not enough variety.

The ship has now got a flow rider, hooray ! how about keeping it open so we can get on it ? most days it was closed between 11 and 5 so opening when were getting ready for dinner and after dinner isn't much use ?

Entertainment on the ship was on the whole very good to excellent, I applaud RCI for keeping the music live as it should be.

Our cabin was it's usual high standard and we were well looked after by our room steward.

Overal we did have a nice time but certain parts of the cruise were spoiling it at times, we just hope that RCI get there act together so we can continue booking with them as our favoured cruise line.They let a ship sail unfinished and tried a new system in the main dining without a plan B which left the passengers annoyed and waiters frustrated, which isn't fair on their guests or crew who have to deal with the complaints .
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