We are elite and have returned recently from Rio de Janeiro on the Ruby Princess - What a disappointing cruise overall. I should add that after full payment, the price on this cruise dropped to the tune of $500 - $1000 per passenger depending on the cabin category......so no money back, but we got a cabin upgrade. I would rather have the money back to put towards shore excursions!!
The itin was good – that’s what we signed up for but the cruise amenities itself definitely were lacking in every aspect. The cutbacks were hugely evident…the toiletries for elite have been cut back, we asked for housecoats only to be told that they were unavailable because they were all being laundered. After three days, we received teeny tiny shrunken worn out housecoats that would fit a 12 year old. Needless to say, we didn’t bother with them.
We don’t drink alcohol and asked if we could exchange the free mini-bar booze for soda (like we do on other previous Princess cruises) The front desk told us it was not allowed. We then called housekeeping, they made the exchange within a day. The food in the dining room was at times, tolerable. Many times, we skipped our traditional dining room dinner time and picked our way thru Horizons Buffet for dinner. Even then, it was a challenge – the food quality has gone way down. One can eat casseroles at home!!