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Arcadia Review

4.0 / 5.0
Editor Rating
408 reviews
9 Awards

Very Disappointing Cruise Back from Australia to Southampton

Review for Arcadia to the British Isles & Western Europe
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10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Feb 2015
Cabin: Deluxe Stateroom with Balcony and Bath/Shower

On the positive side we enjoyed nearly all of the ports of call. Our main disappointment was with P&O and its declining levels of service. The Carnival corporation is making changes each time we travel with P&O, which is most years. These changes were originally minor, but the cut backs are now affecting the quality of service in noticeable ways. In particular the "silver service" is gone, no more choice of vegetables as plates arrive with all the food on the plate. Not too bad if you are used to small amounts of vegetables but a problem if you , like myself enjoy the vegetables more than the meat. Secondly the choice of vegetables was terrible, we ended up saying "if we see another carrot or piece of broccoli we will jump ship'.

The other problem is that the turnover of passengers who have booked last minute deals is spoiling the world cruise experience. Most short hop passengers have been able to get very low cost deals which they enjoy sharing with those world cruisers that have paid full price. The number of so called cocktail parties have been greatly cut back as well, we only attended two in nearly nine weeks of travel, yet short hop passengers enjoyed just the same number.

We were also unhappy with the pillows as there were no feather pillows available when we boarded in Sydney. Only when we complained and said we would be buying our own at the first port of call did two feather pillows appear. The bedding and towels were well worn and marked ,although it was stains rather than not being washed that was the problem. The cabin was a bit cramped and in need of a refurbishment.

Cabin Review

Deluxe Stateroom with Balcony and Bath/Shower

Average need work to bring it up to a four star level.

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