Magellan Review

3.5 / 5.0
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Terrible cruise, even worse customer service after

Review for the British Isles & Western Europe Cruise on Magellan
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SunshineState2015
2-5 Cruises • Age 40s

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Sail Date: Mar 2015

If you are looking for an overpriced, unsatisfying cruise experience then this is the cruise line for you! Went on the Magellan maiden cruise on 15 May for the Solar Eclipse and Northern Scotland, Reykjavik and Faroe Islands. Ship was in rough shape, and clearly had been rushed into service. If it could go wrong, it did. Too many technical issues to list, but here's a few. Our cabin was filled with cigarette smoke, diesel fumes and mysterious solvent smells that made both of us lightheaded. Even switching cabins did nothing to resolve the smells. We were told that the air intake had been erroneously located next to the smoking deck! Cabin Toilet frequently broke down, engineering could not fix the slow drain or lukewarm water. Not enough toilets in public spaces (near restaurants and bars). Majority of staff do not speak fluent English and had difficulty understanding even basic enquiries and complaints. Internet did not work the entire duration of the cruise. Food was mediocre and frequently over or under cooked. Waldorf ceiling had many leaks above the tables. Bistro bar food selection was basically previous meals leftovers re-served and often sitting lukewarm in excess water. Excursions were overpriced and we were steered toward 2 different outings in Iceland that were nearly duplicate of one another. A three and a half hour excursion failed to include a toilet break or stop anywhere with facilities, and the bus did not have one on board. One excursion was so bad, a 30% discount was applied to all customers who participated. Embarkation was slow and inefficient as only one swipe station was functioning and queue jumpers abounded. Crew tried their hardest to make do with the crap lot they had, bless them, but our complaints fell on deaf ears whilst aboard and we are still, more than a month later, getting the dodge from the customer resolution team who have failed to respond to our numerous phone calls and emails. Believe the feedback you are reading here.

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