Our cruise was on the Norwegian Epic, which departed from Miami on April 12th-April 19th. This was my first cruise and it was a family trip with 6 in our party. Personally, I feel we spent way too much time at the guest services counter, which caused great frustration and wasted many hours on 3 or 4 different days! They entered the 2 occupants of our room incorrectly 2 different times and misapplied my cash funds to my boyfriend's account and misapplied his credit card funds to my account. The most disturbing part of this was our travel agent had advised the person who booked our cruise that each member of our party would receive a $200 onboard credit, which we planned to use for the daily cleaning & service of our stateroom. We were at the guest services desk 3 of the 4 times for this one issue and the end result was we DID NOT get our credits! Several emails were sent to Norwegian's home office, but they refused to apply the credits that we were promised, therefore causing each of us to struggle to come up with an additional $200 we had not anticipated, reducing the amount of money we could spend on souvenirs and entertainment!

The cruise itself was amazing as far as activities, food, excursions, etc. (except there was no where near enough time to see hardly anything on the Mayan Ruin excursion in Tulum, Mexico) went, but the issues with the promised onboard credits & repeatedly having to go back to guest services to have them correct issues, time & time again, was very time-consuming & frustrating! At this point I don't think we would even consider taking another cruise with Norwegian and have been looking at booking a cruise next year with another cruise line, based on recommendations from other travelers, who may be more competent and better organized!