Like many others on the ship, we had booked our sailing nearly 2 years in advance, and were definitely in it for the ship rather than the destinations. I hate to say that the cruise was a disappointment, because we certainly had a great time. However, there was a lot of hype behind the marketing and setup of the Quantum that probably took away from the experience, particularly given our long standing anticipation of the ship.
RCCL advertised this as the "smart ship," which was true, but only to a certain extent. I'm sure everyone reading this review is familiar with the dining setup, and how advance reservations are highly recommended. Unfortunately, not everyone is on Cruise Critic, or does major research into their cruise like the present audience. I'd say at least 60% of our fellow passengers had no clue how to utilize the technology necessary to set things up, leaving the concierge and guest services overwhelmed. Basic things that should have been working like the Royal-IQ phone app were dreadfully useless. Our dinner reservations on the app (which is supposed to act like your personal calendar and cruise compass) were never accurate, luggage tracking was inaccurate, and the app is generally quite limited. The "lightening fast" wifi was certainly better than other ships, but I'd hardly use the word "lightening" and our room didn't get much reception unless you pressed your phone against the door.
Speaking of cabins, we were in Grand suite 9242, which was the smallest GS we've had yet. That's fine, but the layout and decor made the room even smaller. The coffee machine is placed on the counter, but there is no electrical outlet, so you have to bring the machine over to the desk (not a big deal, but poor planning like a lot of other things). The bathroom phone is positioned in such a way that you WILL knock it over every time you walk into the bathroom. Garbage cans utilize precious bathroom space rather than the old under-the-sink version. The ventilation in our bathroom never worked despite several calls to maintenance. After a shower, the cabin was a steamroom for half an hour.
Fairy small, compounded by poor decor and planning.
Super crappy port in middle of nowhere. Assume $60-80 from Manhattan and $120 back. Not dying to cruise from here again........... It's New Jersey...