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I am asking for a refund of my entire trip on the Viking Pride, Paris and the Beaches of Normandy, 12-19 April (including air travel which began on 11 April). The ship was in an accident the day before our arrival (11 April, 3 p.m. Paris = 9 a.m. New York). We were not notified until two days after our arrival and our embarking on the ship that we would not be sailing, due to the French authorities not allowing the Pride to sail with passengers in such a condition. We were bused instead to our first destination, and our bus was in an accident immediately upon leaving the port area. The bus smashed a small white car up against a phone pole on the side of the highway. The side door to the bus was crushed, not allowing any emergency exit should there have been a need. Upon arrival at Giverny, the bus was changed out for a new bus and our belongings were transferred. There were missing items. Time was abbreviated at each destination (:58 minutes to run through Monet's gardens and house); we never got to Vernon as promised. We were also bused to a hotel on the outskirts of Paris where we had to endure bad food and pay for phone usage ($56.95), not to mention having to pack, unpack, repack, and load our own bags on and off the ship and to the buses and to the hotel and to and from our rooms at the Marriott. We were bused for 2 hours and 20 minutes to get to the Pride, now docked in Rouen at the repair yard. Our views were industrial all around, with loud noise from repairs being completed as we ate our lunch on the sundeck breathing in and ingesting all the dust from the charcoal factory next to us. Again, we were bused to town and time was cut short due to transportation issues from where we were supposed to be docked and the repair shipyard where we had no internet service as well. When we finally sailed our first centimeter out of the shipyard, we gathered on the deck, only to find crew members with sanding belts, loudly sanding off the paint on the bow area, dust flying at us in every direction. I have video with audio for your perusal if you desire. We had to go into the lounge, where instead of watching the ship progress down the Seine, we watched the crew sand, hose down, and then paint the bow in front of us, as we cruised. In summary, Viking River Cruises practiced deceit in not informing me that the ship was inoperable, instead deceiving me into "embarking" onto the ship, as your contract states, so that I was at your mercy in your alternate arrangements. I argue that Viking had enough time and should have had the decent courtesy to clearly inform me of the situation so that I could have made my own decision about traveling. I did not choose a Viking Bus Tour for my once-a-year holiday! Besides my extreme disappointment with your business practices, I am embarrassed to have talked my friend into going with me. She had been saving for six years to go on a vacation. I also believe you treated the ship's employees poorly, as they kept telling us they did not know anything further about the situation. It seems to me to be a clear case of "get them on the ship and keep stringing them along..." That is outrageous and inexcusable.

Viking Pride humiliates itself

Viking Pride Cruise Review by ecamm1269

Trip Details
  • Sail Date: April 2015
  • Destination: France
I am asking for a refund of my entire trip on the Viking Pride, Paris and the Beaches of Normandy, 12-19 April (including air travel which began on 11 April). The ship was in an accident the day before our arrival (11 April, 3 p.m. Paris = 9 a.m. New York). We were not notified until two days after our arrival and our embarking on the ship that we would not be sailing, due to the French authorities not allowing the Pride to sail with passengers in such a condition. We were bused instead to our first destination, and our bus was in an accident immediately upon leaving the port area. The bus smashed a small white car up against a phone pole on the side of the highway. The side door to the bus was crushed, not allowing any emergency exit should there have been a need. Upon arrival at Giverny, the bus was changed out for a new bus and our belongings were transferred. There were missing items. Time was abbreviated at each destination (:58 minutes to run through Monet's gardens and house); we never got to Vernon as promised. We were also bused to a hotel on the outskirts of Paris where we had to endure bad food and pay for phone usage ($56.95), not to mention having to pack, unpack, repack, and load our own bags on and off the ship and to the buses and to the hotel and to and from our rooms at the Marriott. We were bused for 2 hours and 20 minutes to get to the Pride, now docked in Rouen at the repair yard. Our views were industrial all around, with loud noise from repairs being completed as we ate our lunch on the sundeck breathing in and ingesting all the dust from the charcoal factory next to us. Again, we were bused to town and time was cut short due to transportation issues from where we were supposed to be docked and the repair shipyard where we had no internet service as well.

When we finally sailed our first centimeter out of the shipyard, we gathered on the deck, only to find crew members with sanding belts, loudly sanding off the paint on the bow area, dust flying at us in every direction. I have video with audio for your perusal if you desire. We had to go into the lounge, where instead of watching the ship progress down the Seine, we watched the crew sand, hose down, and then paint the bow in front of us, as we cruised.

In summary, Viking River Cruises practiced deceit in not informing me that the ship was inoperable, instead deceiving me into "embarking" onto the ship, as your contract states, so that I was at your mercy in your alternate arrangements. I argue that Viking had enough time and should have had the decent courtesy to clearly inform me of the situation so that I could have made my own decision about traveling. I did not choose a Viking Bus Tour for my once-a-year holiday! Besides my extreme disappointment with your business practices, I am embarrassed to have talked my friend into going with me. She had been saving for six years to go on a vacation. I also believe you treated the ship's employees poorly, as they kept telling us they did not know anything further about the situation. It seems to me to be a clear case of "get them on the ship and keep stringing them along..." That is outrageous and inexcusable.
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Port & Shore Excursion Reviews

  • Bateaux Mouches
    excellent idea great weather great views of the city the sights Notre Dame good way to kill time when you are waiting for your room to be ready nice view of Eiffel Tower
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    still too little time to visit Juno beach and the chapel at the cemetery very patriotic national anthem and ceremony were very moving French people are very grateful for the Allied Forces Liberation
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  • Monet at Giverny Gardens
    one hour to see the gardens and the house AND the gift shop????? not enough time to enjoy the town friendly people good cidre nice shops beautiful grounds
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  • The Louvre
    1.5 hrs to do the louvre???? not enough time, too many people get there early to avoid the crowds. tour guides have heavy accents and its very loud in there hard to hear
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  • Versailles
    1 hour to see Versailles???? grounds are vast need a few hours to see everything fountains don't come on until 11am....don't get there too early or you won't see them
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  • A Taste of Normandy
    excellent tour the guides could speak better English could use longer time at the beaches nice museum good souvenir shops, nice lunch at 6th of June restaurant
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  • Cathedral of Rouen
    Beautiful church give yourself ample time to see it all....one hour....don't miss Richard the Lionheart's tomb go with a guide to get you in and out ontime
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