We booked this cruise almost a year in advance to celebrate our both being retired and now able to travel
The cruise itself was, for the most part, wonderful. However, the travel service left us down.
The ship and cabin were beautiful. The cabin did need some maintenance such as the grout coming loose in the bathroom.
All staff that we came into contact were exceptional, and they are a large asset for Oceania.
Food was also exceptional, and we enjoyed both the specialty restaurants as well as the main dining room. Much appreciated not having set time for seating and not having any formal nights (one of the reasons we are returning to Oceania, see below)
Although we did not expect high entertainment, what was offered was a disappointment. In addition to the evening shows being amateurish, the television choice was poor. The music available in the cabin was also poor. Even choosing "classic rock" or "favorites", many of the selections were some weird music. This is an area Oceania should work on.
Loosely related to entertainment, the library was pleasant and had an adequate selection.
Our disappointment with Oceania comes with communication and travel service.
This cruise disembarks one at 8 AM and the flight home was at midnight. We wondered what to do with out luggage all day long. When we called Oceania guest services they basically said "You're on your own" - spent some time looking into storage, etc. and eventually thought we'd just slough it along to the airport and rent a car to carry it around all day. To our surprise, once we were on board, it seems that Oceania would transport luggage to air port and keep it. Would have been nice if their guest service would have told us that.
HOWEVER, the biggest disappointment came in our flight arrangements home. We had upgraded to business class. (This MORE than DOUBLED the cost of the cruise, but felt this would be a once in a lifetime indulgence) Everything went well over to cruise and back until we landed in LA and were surprised that the remainder of our flight to Philadelphia and then Pittsburgh was booked in coach.
When we had originally received our flight information, all legs were in business (or first) class. Shortly before our trip, the last leg time was changed and no class was listed, but we had no reason to think that it had changed.
Our travel agent has acquired a return (as a credit) of a small portion of the fee of the home trip upgrade cost.
We are beginning a part of our life with time for a lot of travel. While on the cruise, we had decided to just stay with Oceania. However, having a surprise (and kind of a bait and switch) on the trip home, we were about to look into many of the other cruise lines out there.
Because the cruise itself was the type we appreciate and with the credit, we have now booked another Oceania cruise for one more try. Not sure if we can trust the travel service.