• Write a Review
  • Boards
  • Log In
River Splendor Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
31 Reviews

Superior Service

River Splendor Cruise Review by JPaterson

2 people found this helpful
Trip Details
  • Sail Date: Sep 2014
  • Destination: Europe River

Yes we experienced both good and sad ever lasting memories from our September-October 2014 twenty-seven day Black Sea to Bonn trip. The events that developed on this cruise have prompted us to share our exceptional experience with you.

The Marriot Hotel in Bucharest was off the chart, one of the best Marriott’s we have stayed at. The day of our 2-3 hour bus ride to meet the boat in Constanta was cold, dismal, and rainy. We barely got through as the rain changed to snow, 4+ inches which cause the authorities to close the highway (snow in Bucharest in September!!!). The storm propelled 20 to 30 foot waves at the harbor throwing rocks the size of watermelons over the seal wall and causing the harbor master not to allow our boat to cross the open bay to get to the river. This forced the staff to scramble to find lodging for 4 bus loads of passengers (approximately 160 people). The next day the staff had to arrange for our busses to find an out of the way, obscure dock, in the dark, heavy rain for us to finally be on board. All this was accomplished by the staff with a seamless, no inconvenience to all of us.

As a result of the furious storm, the river was full of debris and many floating large trees and logs.

Unknown to the passengers the propeller was damaged due to hitting a large submerged log/tree trunk. The boat had to make an unscheduled trip to a dry dock near Frankfort, again causing the staff to scramble and locate 4 buses to accommodate another change in plans.

We received an extra bonus due to the dry docking – an unscheduled trip to Salzburg!!

Again, thanks to the superb efforts of crew and staff we never missed a beat of the original schedule and itinerary.

So much for the good part of our trip. On Sunday early morning 2:00 AM we received a call from California, my wife’s son advising us to get home ASAP, as her 58 year old daughter, curator of the Abilene, TX zoo had a seizure and was in a coma. At 2:30 AM we woke up the cruise director with the request to get us back to Dallas. By 4:00 AM he had us booked out of Frankfort/London/Dallas. (2 days short of our planned trip)

Our boat at this time was en route from Frankfort to Rüdesheim, Germany. They had to stop and berth the boat at 7:00 AM along the river, arrange for a taxi to pick us up at a remote city park for a one hour drive back to the airport to catch a 10:00 AM plane to London. We were back in our house in Plano, TX at 8:00 PM Sunday night!!! What an effort by the staff on that boat – We will never forget what they did on our behalf.

JPaterson's Full Rating Summary
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Port & Shore Excursion Reviews

Previous ReviewNext Review
1 Reviews Written
2 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Vantage River Splendor Reviews

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.