This is not my first cruise. I have been cruising for 30 years and this is my 5th cruise on Celebrity. This was a disappointment. The lack of organization was the first disappointment.
Boarding the boat was chaotic and without any 'specialness'. we were boarded like cattle. the boarding crew had no cheerfulness no welcoming, like 'get on the bus'.
The room was clean and fine, the cabin steward, pleasant and efficient.