Navigator of the Seas Review

4.5 / 5.0
2,293 reviews

Beautiful Ship but Staff need Help

Review for the Western Caribbean Cruise on Navigator of the Seas
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snafyensid
6-10 Cruises • Age 60s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Apr 2015

The Navigator of the Seas is a beautiful ship. There were a few spots showing age, like the peeling paint on the balcony, but generally, the ship was very well maintained throughout.

We were met at the Houston airport with a bus that accommodated the wheelchair. The driver was very knowledgeable about the lift, tie down process, and was super friendly. After a drive to Galveston, we were shown the long lines to begin the embarkation process, but were pulled out of the line due to the wheelchair and were escorted to the special needs line. Not sure if it went any faster or not since it took more time to get through security. Then we waited for a while to be helped by the two clerks checking in the disabled. They were somewhat efficient, though one didn't really know how to use a computer.

Once on board we enjoyed a lunch, made our way to the room and relaxed before dinner. Even though we had expressed a need (requirement) to be placed in a table that had easy wheelchair access, we were placed in the back corner. Only seven different people had to get up in order for my wife to use the restroom.

Cabin Review

Cabin E3 Balcony

Our cabin was great. Our room attendant, Sharon was just as great. She was very attentive and would have our room cleaned while we went to breakfast or dinner.

Plenty of room for the wheelchair. Pull-down clothes rack, plenty of storage space. Life jackets were even placed at a level they could be reached from the wheelchair!

The ramp from the room to the balcony was a nice feature even though it did not work when opening the door but did for closing the door. Plenty of room on the balcony for the wheelchair with glass railings.

the only negative we had about the room was the lack of hot water in the sink, especially with the Norovirus on the ship.

Port Reviews

Galveston

Nothing too exciting here, just the port. Maybe if we had transportation to see the area, it might have been nicer. It is quite a ways away from the Houston airports.

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