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The Navigator of the Seas is a beautiful ship. There were a few spots showing age, like the peeling paint on the balcony, but generally, the ship was very well maintained throughout. We were met at the Houston airport with a bus that accommodated the wheelchair. The driver was very knowledgeable about the lift, tie down process, and was super friendly. After a drive to Galveston, we were shown the long lines to begin the embarkation process, but were pulled out of the line due to the wheelchair and were escorted to the special needs line. Not sure if it went any faster or not since it took more time to get through security. Then we waited for a while to be helped by the two clerks checking in the disabled. They were somewhat efficient, though one didn't really know how to use a computer. Once on board we enjoyed a lunch, made our way to the room and relaxed before dinner. Even though we had expressed a need (requirement) to be placed in a table that had easy wheelchair access, we were placed in the back corner. Only seven different people had to get up in order for my wife to use the restroom. On the second day at sea we decided to double check with the passenger services to ensure that an accessible bus would be available for us on disembarkation. Despite being told by four different people four different times on the phone that we would be able to make our flight, the passenger services staff told us in no uncertain terms that we would miss our flight since the accessible bus would not be leaving the port until 10:30. With a flight of 11:55, we would not make it. Passenger services was unsympathetic and told us there was nothing they could do. After paying for international fees for making calls, we finally arranged transportation back to the airport. Overall, it probably cost us 4 times the amount to get transported back to the airport than it should have. We noticed that fellow passengers arrived at the airport at the same time as us but on the ship transportation. At another time they told us that the accessible tour we had arranged would not be accessible. Luckily he dug into the tour a little deeper and discovered he had given us the wrong information. Our lesson: don't listen to passenger services staff, as they don't seem to know what they are doing. Norovirus was present on the ship. Hand sanitizers were plentiful and I noticed they changed the tongs at the buffet quite often. Otherwise, I didn't see many other measures that were extraordinary. Dining was not anything spectacular. Once we were assigned to a permanent table, we had wonderful table mates. The food was adequate. Our waiter and assistant waiter, Abraham and Galen were efficient and a pleasure. We splurged one night and went to Sabor's. That was a waste of money and time. Menu choices were horrible and the food was just as bad. The table side guacamole was excellent, but that was the highlight of the meal. Service was not half as good as we received in the dining room. Being at the tail end of spring break, there were a lot of kids on board. unfortunately, security must have taken their break because there were numerous problems with kids all over the ship. Overall, it was a nice cruise. being our 10th cruise, it won't be counted as a favorite and unless Royal Caribbean has the right itinerary, we probably wont be cruising with them again.

Beautiful Ship but Staff need Help

Navigator of the Seas Cruise Review by snafyensid

Trip Details
The Navigator of the Seas is a beautiful ship. There were a few spots showing age, like the peeling paint on the balcony, but generally, the ship was very well maintained throughout.

We were met at the Houston airport with a bus that accommodated the wheelchair. The driver was very knowledgeable about the lift, tie down process, and was super friendly. After a drive to Galveston, we were shown the long lines to begin the embarkation process, but were pulled out of the line due to the wheelchair and were escorted to the special needs line. Not sure if it went any faster or not since it took more time to get through security. Then we waited for a while to be helped by the two clerks checking in the disabled. They were somewhat efficient, though one didn't really know how to use a computer.

Once on board we enjoyed a lunch, made our way to the room and relaxed before dinner. Even though we had expressed a need (requirement) to be placed in a table that had easy wheelchair access, we were placed in the back corner. Only seven different people had to get up in order for my wife to use the restroom.

On the second day at sea we decided to double check with the passenger services to ensure that an accessible bus would be available for us on disembarkation. Despite being told by four different people four different times on the phone that we would be able to make our flight, the passenger services staff told us in no uncertain terms that we would miss our flight since the accessible bus would not be leaving the port until 10:30. With a flight of 11:55, we would not make it. Passenger services was unsympathetic and told us there was nothing they could do. After paying for international fees for making calls, we finally arranged transportation back to the airport. Overall, it probably cost us 4 times the amount to get transported back to the airport than it should have. We noticed that fellow passengers arrived at the airport at the same time as us but on the ship transportation. At another time they told us that the accessible tour we had arranged would not be accessible. Luckily he dug into the tour a little deeper and discovered he had given us the wrong information. Our lesson: don't listen to passenger services staff, as they don't seem to know what they are doing.

Norovirus was present on the ship. Hand sanitizers were plentiful and I noticed they changed the tongs at the buffet quite often. Otherwise, I didn't see many other measures that were extraordinary.

Dining was not anything spectacular. Once we were assigned to a permanent table, we had wonderful table mates. The food was adequate. Our waiter and assistant waiter, Abraham and Galen were efficient and a pleasure.

We splurged one night and went to Sabor's. That was a waste of money and time. Menu choices were horrible and the food was just as bad. The table side guacamole was excellent, but that was the highlight of the meal. Service was not half as good as we received in the dining room.

Being at the tail end of spring break, there were a lot of kids on board. unfortunately, security must have taken their break because there were numerous problems with kids all over the ship.

Overall, it was a nice cruise. being our 10th cruise, it won't be counted as a favorite and unless Royal Caribbean has the right itinerary, we probably wont be cruising with them again.
snafyensid’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
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Fitness & Recreation
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Service
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Cabin Review

Cabin 7600
Our cabin was great. Our room attendant, Sharon was just as great. She was very attentive and would have our room cleaned while we went to breakfast or dinner.

Plenty of room for the wheelchair. Pull-down clothes rack, plenty of storage space. Life jackets were even placed at a level they could be reached from the wheelchair!

The ramp from the room to the balcony was a nice feature even though it did not work when opening the door but did for closing the door. Plenty of room on the balcony for the wheelchair with glass railings.

the only negative we had about the room was the lack of hot water in the sink, especially with the Norovirus on the ship.
  Navigator of the Seas Deck Plans

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