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Let me start by saying that the Sapphire Princess is one great ship, in fact one of the nicest ships afloat, given its size. The carpet was a little tired as were a few of the other public areas on board, but it was going in for a minor refit to freshen up these areas. Overall, a great design that caters for many tastes, 5 dining rooms with 3 offering anytime dining allowing for relatively short wait to get a seat and time to suit you. You could also book, which made it easier. The cabin staff were very good and the cabin itself (Balcony) was excellent and up to the standard we expected. no problesm, here. Entertainment around the ship was also very good, the individual entertainers well up to standard performing in the piazza and the various bars etc. The piazza, with its coffee shop, the busy stage and the bars, was always a hive of activity and one of he most used sections of the ship. Most enjoyable. The showroom entertainment was always the ship's dancers and singers - although they are quite good, night after night, boring in spite of the different theme nights they portrayed.!!! Even the itineray was basically up to standard. Brunei (average at best), Vietnam and Thailand were on our agenda and we were very happy with the tours we did (not ship's tours) - so no issues with the cruise itself which was also calm the whole way. So what's left??? The most important, the guests. Many menu items were not available from day one, even the staples which were never replenished throughout the cruise, despite many requests. Several wines were not available on day one, including many on the wine package we bought, and by the end of the cruise, very few wines except for the very expensive were available. Many of the beers ran out half was through the cruise and again there was no apology or valid excuse... Put up with it!!! This went on and on and for several of the nights, the diner menu was very limited and on a few occasions, very poorly prpearted and cooked. Only their almost obligitory lobster night was what we would call excellent (with perhaps one other exception), so overall, the food was average. In the bars, sometimes staff were almost falling over you to serve you, but on other occasions (especially if it was a happy hour), staff were hard to find. Individually though, staff were fine, but not up to the very fine standards of some other ships we've been on. Most other aspects of the cruise were OK (tender process was very poor) and we had no passport issues or any other admin problems. We've sailed on several ships but this was our first Princess, so we came away feeling somewhat deflated. Would we sail on the Sapphire agaijn? I don't think so, even tho we loved the ship. Sack the F&B manager first and we might be tempted to give it a go...

Great Ship, but Let Down by the Management

Sapphire Princess Cruise Review by spy53

Trip Details
  • Sail Date: February 2015
  • Destination: Asia
Let me start by saying that the Sapphire Princess is one great ship, in fact one of the nicest ships afloat, given its size. The carpet was a little tired as were a few of the other public areas on board, but it was going in for a minor refit to freshen up these areas.

Overall, a great design that caters for many tastes, 5 dining rooms with 3 offering anytime dining allowing for relatively short wait to get a seat and time to suit you. You could also book, which made it easier.

The cabin staff were very good and the cabin itself (Balcony) was excellent and up to the standard we expected. no problesm, here.

Entertainment around the ship was also very good, the individual entertainers well up to standard performing in the piazza and the various bars etc. The piazza, with its coffee shop, the busy stage and the bars, was always a hive of activity and one of he most used sections of the ship. Most enjoyable. The showroom entertainment was always the ship's dancers and singers - although they are quite good, night after night, boring in spite of the different theme nights they portrayed.!!!

Even the itineray was basically up to standard. Brunei (average at best), Vietnam and Thailand were on our agenda and we were very happy with the tours we did (not ship's tours) - so no issues with the cruise itself which was also calm the whole way.

So what's left??? The most important, the guests. Many menu items were not available from day one, even the staples which were never replenished throughout the cruise, despite many requests. Several wines were not available on day one, including many on the wine package we bought, and by the end of the cruise, very few wines except for the very expensive were available. Many of the beers ran out half was through the cruise and again there was no apology or valid excuse... Put up with it!!! This went on and on and for several of the nights, the diner menu was very limited and on a few occasions, very poorly prpearted and cooked. Only their almost obligitory lobster night was what we would call excellent (with perhaps one other exception), so overall, the food was average.

In the bars, sometimes staff were almost falling over you to serve you, but on other occasions (especially if it was a happy hour), staff were hard to find. Individually though, staff were fine, but not up to the very fine standards of some other ships we've been on.

Most other aspects of the cruise were OK (tender process was very poor) and we had no passport issues or any other admin problems.

We've sailed on several ships but this was our first Princess, so we came away feeling somewhat deflated. Would we sail on the Sapphire agaijn? I don't think so, even tho we loved the ship. Sack the F&B manager first and we might be tempted to give it a go...
spy53’s Full Rating Summary
Enrichment Activities
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Cabin Review

Cabin
Great cabin, no issues.
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Port & Shore Excursion Reviews

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