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We booked this cruise to celebrate my husbands retirement and our Pearl wedding anniversary so decided to splash out a bit. We booked this cruise 8 months ago as we wished to select our cabin. Even so, the lowest category available was a concierge suite and there were only 4 choices. We chose our cabin based on being on shore side of ship with more sun as this cruise hugs the coast. With this suite we had privileges of a third discount on land tour, free night in hotel, 400 minutes of wifi, binoculars and priority booking of free excursions and specialists restaurants. We were actually only allowed to book once at the two specialist restaurants. We booked land tour to Iguacu Falls which was the highlight of whole trip but not without lots of timing problems. Hotel in BA was at best only 4 star again with some issues. Hotel in Falls was brilliant but we didn't arrive until after dark and left again at 7am so couldn't use their wonderful pool and appreciate fully the location. Whole tour far too rushed. Other excursions except for Rio weren't up to much with timings all wrong again. Very very disappointing. We paid for our Rio trip on top of cruise price because we thought it would ensure we saw all places of interest and also included lunch. This lunch was mediocre, a Brazilian Bbq, but we didn't have time for pudding or coffee which of course should have been included. We later discovered Regent had arranged a further trip on the day we left the ship which meant we ended up doing same thing twice and we needn't have paid $150. First impression of ship was great. Quick embarkation, lovely lunch, lots of lovely seating areas, lovely pool etc. we thought we were in for a treat. Cabin a bit small but well fitted with marble tiled shower room and small walkin closet. Balcony equipped with comfortable chairs. However, we soon realised there was an awful rattle and creaking in cabin. We thought this would settle down. It didn't and after a couple of sleepless nights reported problem. They said they send a carpenter. Another sleepless night and when we reported in again we were told the carpenter couldn't fix it! In actual fact the problem was a large gap between window and structure which had been plugged with bits of wood and paper. Executive concierge didn't seem to believe us but then declined to come and look and listen herself. Offered another cabin on "wrong" side of ship and lower deck. Told this was only cabin available so more or less take it or leave it. Not the attitude we would expect from a 3 star cruise let alone 6 star! In between this going on we were also drenched when on our balcony by crew washing windows of restaurant above us. We were literally dripping! We were told they expected guests to be out on trips. By this time we were getting very disolutioned with Regent. This soon became completely disolutioned. Service levels had dropped rapidly, with trainee waiters let loose, long waits for food and drinks. Also then found out no entertainment acts could board unless they had Brazilian work permits. So they were cancelled. Trips were cut short on many occasions, we missed lunch as well as afternoon tea more than once and because restaurant opening hours were so restrictive we were often only left with pool bar offerings which were limited. All in all a very very disappointing experience and certainly not value for money, especially when people who booked after us were given better cabins, free land tour which cost us over £2,000, and paid a lot less anyway. If we had been happy with our experience we wouldn't have worried about what other people paid.

Totally Disappointing

Seven Seas Mariner Cruise Review by Alwaysfair

87 people found this helpful
Trip Details
We booked this cruise to celebrate my husbands retirement and our Pearl wedding anniversary so decided to splash out a bit. We booked this cruise 8 months ago as we wished to select our cabin. Even so, the lowest category available was a concierge suite and there were only 4 choices. We chose our cabin based on being on shore side of ship with more sun as this cruise hugs the coast. With this suite we had privileges of a third discount on land tour, free night in hotel, 400 minutes of wifi, binoculars and priority booking of free excursions and specialists restaurants. We were actually only allowed to book once at the two specialist restaurants.

We booked land tour to Iguacu Falls which was the highlight of whole trip but not without lots of timing problems. Hotel in BA was at best only 4 star again with some issues. Hotel in Falls was brilliant but we didn't arrive until after dark and left again at 7am so couldn't use their wonderful pool and appreciate fully the location. Whole tour far too rushed.

Other excursions except for Rio weren't up to much with timings all wrong again. Very very disappointing. We paid for our Rio trip on top of cruise price because we thought it would ensure we saw all places of interest and also included lunch. This lunch was mediocre, a Brazilian Bbq, but we didn't have time for pudding or coffee which of course should have been included. We later discovered Regent had arranged a further trip on the day we left the ship which meant we ended up doing same thing twice and we needn't have paid $150.

First impression of ship was great. Quick embarkation, lovely lunch, lots of lovely seating areas, lovely pool etc. we thought we were in for a treat. Cabin a bit small but well fitted with marble tiled shower room and small walkin closet. Balcony equipped with comfortable chairs.

However, we soon realised there was an awful rattle and creaking in cabin. We thought this would settle down. It didn't and after a couple of sleepless nights reported problem. They said they send a carpenter. Another sleepless night and when we reported in again we were told the carpenter couldn't fix it! In actual fact the problem was a large gap between window and structure which had been plugged with bits of wood and paper. Executive concierge didn't seem to believe us but then declined to come and look and listen herself. Offered another cabin on "wrong" side of ship and lower deck. Told this was only cabin available so more or less take it or leave it. Not the attitude we would expect from a 3 star cruise let alone 6 star! In between this going on we were also drenched when on our balcony by crew washing windows of restaurant above us. We were literally dripping! We were told they expected guests to be out on trips.

By this time we were getting very disolutioned with Regent. This soon became completely disolutioned. Service levels had dropped rapidly, with trainee waiters let loose, long waits for food and drinks. Also then found out no entertainment acts could board unless they had Brazilian work permits. So they were cancelled.

Trips were cut short on many occasions, we missed lunch as well as afternoon tea more than once and because restaurant opening hours were so restrictive we were often only left with pool bar offerings which were limited.

All in all a very very disappointing experience and certainly not value for money, especially when people who booked after us were given better cabins, free land tour which cost us over £2,000, and paid a lot less anyway. If we had been happy with our experience we wouldn't have worried about what other people paid.
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Cabin Review

Cabin 1074
Very small but reasonably equipped.
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Port & Shore Excursion Reviews

  • City tour
    Very rushed. Didn't have enough time in La Bocca where we would have liked to see Tango dancers and bought a painting by the street artists. Only had 10 minutes to also queue for toilet break! Guide lost a few of us in cemetery so bit of a shambles.
    View All 13,277 City tour Reviews
  • City Tour
    Saw a few of the main sites but didn't actually venture very far as although lovely residential areas a bit of a mish match of older buildings. Lovely parks.
    View All 42 City Tour Reviews
  • Best of Rio with lunch
    Good excursion covering best of Rio with both sugar loaf mountain and Christ the Redeemer and Copacabana and Ipanema beaches. Although no time for shopping for actually walking along beaches. Of course this destination is absolutely amazing in itself and one of the New Wonders of the World (Christ the Redeemer) together with wonderful views. Weather very kind to us virtually no cloud. Lunch was not brilliant, a Brazillian BBQ. We have had better in other countries! Too rushed to have our pudding or coffee.
    View All 13,277 Best of Rio with lunch Reviews
  • Santos (Sao Paulo)
    Did not go ashore as trip we booked was altered to include an hour and half of walking which we didn't want to do so cannot comment any more. Weather also not good on this occasion
    View All 33 Santos (Sao Paulo) Cruise Port Reviews
    View Cruise Critic's Santos (Sao Paulo) Cruise Port Review