Where do I begin. I have sailed on every cruise line except Holland America and Princess, but this was my first Norwegian cruise. I selected it because it fit the timeframe we had, was within budget, (we thought!), and it was one that I have never sailed with before. I'm retired from the military, and thanks to smart financial planning and investments, and while owning my own company, I am free to travel at my leisure. So, I'm a easy-going guy and try not to let little things disrupt my attitude.
My fiance´and I decided to take our 4 boys on a cruise for Spring Break, so I booked the cruise in early January. Because of the number of people, we booked 3 cabins. This led to the fact that when I tried to log in to their website, to view excursion options, I could only see one cabin. I called the 'help' line and was informed that for each cabin I had to create a separate log in and password. So, that meant 3 log ins for 3 cabins. Trying to book dining reservations and excursions was a nightmare. I had to have three tabs open, all of them NCL.com, and toggle back and forth to make sure all three cabins could get the same times as the others. Then, there was the dining. You could not book a table for more than 5 people at a time at the "specialty" restaurants, so I called again. They said that we had to split the reservations up into 2 groups. So, what happens? They can't give both groups the same times at two of the restaurants. The representative assures me that it is ok, and that when I get aboard, they will work it out. WRONG! One restaurant could only accommodate us per our reservations, so we ate apart. The other one had to rearrange half of the dining area to accommodate us.
With the website itself, it was hit or miss as to whether I could access certain pages, especially the excursions. You are supposed to be able to click on the port and see only the excursions for that port, but more than half the time, I would click on a port and it would log me out and send me back to the home page. Now, multiply that by 3!!!
The only cabin onboard without a pull-out sofa bed.
I did not go ashore. The rest of my party went to Crystal Cave to tube, and had a wonderful experience, except for the food at the end. It was not the type of location that I was interested in, so I tried to entertain myself on the ship.
Tampa's port was average, but, having sailed many times before, it was easy to navigate and we boarded/offloaded rather quickly and efficiently. There were no long waits for either, and the staff was pleasant and friendly.