1. Home
  2. Cruise Reviews
  3. Celebrity Infinity
We have travelled on Celebrity many times and are elite status. On this cruise we booked a suite but were disappointed with the administration on board. We did not get the welcome letter therefore missing out on the early cruise 'elite' functions and had to go to guest relations and ask on day 3. We also attended the officers afternoon tea to be told it had been cancelled and we would be notified of the new time and they even took our cabin number. We were not told and missed that event as well. The suite needed maintenance (in particular the shower head) and eventually was seen to. We were anytime dining and on more than one occasion when arriving on time had to wait and on another two occasions we were taken to tables which were not ready so had to stand in the dining room while it was sorted out. The cruise was good and the ports interesting and of course the Panama Canal was our primary reason for selecting this cruise. The food was up to the usual high Celebrity standard both in the dining area and the specialty restaurants. Our feeling was a general decline in the standard even down to trivial things like no bedtime chocolates.

Good cruise but is Celebrity slipping?

Celebrity Infinity Cruise Review by daveL01

2 people found this helpful
Trip Details
  • Sail Date: March 2015
  • Destination: South America
  • Cabin Type: Sky Suite 1
We have travelled on Celebrity many times and are elite status. On this cruise we booked a suite but were disappointed with the administration on board. We did not get the welcome letter therefore missing out on the early cruise 'elite' functions and had to go to guest relations and ask on day 3. We also attended the officers afternoon tea to be told it had been cancelled and we would be notified of the new time and they even took our cabin number. We were not told and missed that event as well. The suite needed maintenance (in particular the shower head) and eventually was seen to.

We were anytime dining and on more than one occasion when arriving on time had to wait and on another two occasions we were taken to tables which were not ready so had to stand in the dining room while it was sorted out.

The cruise was good and the ports interesting and of course the Panama Canal was our primary reason for selecting this cruise. The food was up to the usual high Celebrity standard both in the dining area and the specialty restaurants.

Our feeling was a general decline in the standard even down to trivial things like no bedtime chocolates.
daveL01’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Free Price Drop Alerts
Get Celebrity Infinity price drops
250,000+ people have entered their email

Cabin Review

Sky Suite 1
Cabin S1 6100
Cabin was large and after some repairs to the lights and shower very comfortable. The cabin was above a noisy air exhaust which ran 24hrs a day so a warning to others when booking cabins. It detracted from peacefully sitting outside.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins