Embarkation in Guadeloupe was a complete and utter disgrace, Costa ground crew where unhelpful, rude, arrogant and showed no respect or compassion to its paying customers. Having arrived at the port with a wheel chair passenger and 3 suitcases there was no help or assistance nor was there any luggage trolleys. The ground crew were totally inhelpful and not at all sensitive to any of the needs of its paying guests. In fact at least 6 passengers were refused admission to the ship as they did not have the relevant printed ESTA documents. Although there was WI FI at the port the Costa staff refused to assist any passengers with obtaining these documents. Once on the ship there was no one to greet us or to advise us re obtaining our keys for accessing our cabin. It was only through another guest that we were able to locate reception and then told that our cabin keys were actually in the cabin.
This was the start of our 28 day cruise, the dining experience was a total disaster with no choice of dining venues in the evening, apart from paying a further 4 euros to have a pizza or dinner in the exclusive dining room at a further inflated cost. No buffet service was avaliable in the evening and you were also refused tap water to drink having to purchase bottled water at an over inflated price. The food in the dining room was of a very poor standard with this was either cold, luke warm and extremely greasy most of the food was either left or sent back to the kitchen. This is the only cruise I have been on where most of the passengers lost weight rather than gained.
The attitude of the majority of the staff apart from those that served us at dinner or our cabin steward was comletely unacceptable with them being rude, arrogant, and at times aggressive to us. The library was not accessible to a wheelchair user as none of the staff knew how to open the doors to allow a wheel chair access.
The majority of the british paying guest of the cruise felt that the service was of a very poor standard and that the most of the food was inedible. Some were even so sick that they were confined to their cabins for a number of days. When we complained and stated that we did not feel the service warranted the excessive service charge we were being forced to pay, we were informed that this as not negoitiable and that we had when booking signed a contract so therefore had to pay this charge in full.
The British speaking represenative on the ship was totally dismissive of any concerns unless you had booked via Costa, and basically told guests that she was not interested and unwilling to help in any way.
My advice to any booking a cruise on Costa is DON'T, we had the cruise from hell and were pleased to leave the boat.