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Costa Serena Review

4.0 / 5.0
Editor Rating
146 reviews

First and last time with Costa

Review for Costa Serena to the Middle East
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2-5 Cruises • Age 30s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Feb 2015

1. We had an over night flight to Dubai and arrived to the Port Rashid at 12.00, the reception asked us to whait another 3 hours till 15.00 to let us in to the ship, so we forst to sleap at ports metal bench as homless!!! Is this is how you treat you costumers???

After 3 hours, they let us in to the ship and informed that now we can have food at the buffet and wait till 20.00 for our rooms to be ready!!!!! I have been working in Hospitality industry for 15 years and I have never seen so poor service!!!

You have wasted all our day! Insted of few our of sleep at the cabin and going to explore Dubai we have been trapped in the all day waiting!

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