First time on Oceania, but will be the last because they did not live up to "consistently delivering excellent service and value", as they state. The Marina ship was very nice and the service on board was fine. We found the food was above average. However, we took an excursion "The Best of Santos & Guaruja" and absolutely horrible. In fact, Oceania's "Award-Winning Tour Program" was disappointing overall (we took 7 of their excursions), but the Santos excursion was a total disaster.

We have cruised for years and have never written a complaint or asked for money back on an excursion or anything else. After the Santos tour, we, however, along with a long line of others on the trip, went immediately to the Reception counter demanding complaint forms and refunds. The person behind the counter was trying to control the crowd, a site to behold. Here is a summary of the excursion:

- Travel time in the bus was very lengthy to the "largest aquarium in South America". A deceptive play on words since it was the smallest and most uninteresting aquarium we have ever seen. It took only a very few minutes and we were all done seeing what there was to see. There were NO "adventurous divers hand feeding creatures". Read more