We have just returned from a P&O short cruise to Guernsey and Zeebrugge on the Oriana.

A holiday didn't get off to a good start as the ship could not dock due to high winds and our trip was cut short by 24 hours. Our four night cruise became a 3 night cruise. We live in Lancashire and had already arrived in Southampton before we learned this and it was difficult to gain infromation as the P&O staff were not in uniform so it was hard to establish who they were amongst the passengers. However I take my hat off to P&O for springing into action and finding accomodation for over 1500 passengers in and around Southampton which included dinner and wine. As if this wasn't enough they then added £30 per passenger to our cabin card for spending on board the ship and have written to us confirming we will receive a 50% percent refund of the cost of our holiday to compensate us for the lost night at sea. We were collected from our hotel on embarkation day by coach and taken to the teminal to be checked in and boarded. The entire process took less than an hour and 30 minutes. Very impressive!. You would never get that from an airline.

We had an inside cabin which was sufficient for the time we planned to spend in it. The bed was very comfortable and our cabin steward kept it spotlessly clean for us. The nightly turn down service with little chocoloates left on our pillows was a nice touch. Read more