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Queen Mary 2 (QM2) Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,342 Reviews

So disappointed!

Queen Mary 2 (QM2) Cruise Review by Very Unhappy

5 people found this helpful
Trip Details
  • Sail Date: Mar 2015
  • Destination: Australia & New Zealand
  • Cabin Type: Penthouse

The Cunard line is far too convinced of its own distinctive name. Sadly, the brand is more McDonalds than Michelin star. Perhaps it was the best line on offer at some point in the LONG DISTANT past, but we would never bother again. We waited and queued to embark for so long, like cattle to the slaughter- and there was no priority queue for suite passengers- which set the tone of service for the entire trip. The whole ship and our cabin was tired and shabby, noisy and creaky. Service was non existent. Everything was too hard for any staff member to consider - many seemed utterly put out and most displeased when we asked politely for any small thing- the general feeling was that we should be grateful just to be allowed to be there. As for a butler? What butler? The food was also average. At least we were in a Penthouse Suite, not stuck in a tiny cabin and dining with the cattle at the Brittania dining room feeding trough. We were happy to get off in Perth and felt lucky we were not stuck on board any longer. TOO MANY RULES, NOT ENOUGH SERVICE. Cunard Line, WAKE UP or watch the passengers flock to Seabourn, Silver Seas, Regent line, Holland America....well anyone else really.


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Cabin Review

Penthouse

Clock and lamp faulty - getting old and shabby, at least it was spacious.


Port & Shore Excursion Reviews


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Very Unhappy
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