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We went on the Jewel last year to Alaska and absolutely loved it, we loved it so much we purchased 3 future cruises. Fast forward one year and we embark the Norwegian Star out of Los Angeled on the Mexican Riviera 7 day cruise. Horrible service, unhappy wait staff (washy washy was dismal), crickety boat with a lot of maintenance issues, The worst comic I've ever seen (Rod Long) and a total lack of excitement. Seriously considering just losing the prepaid cruises at this point. 10% of the staff were a pleasure (Nino, the Teppanyaki chef was awesome and so was the staff there, room steward Jonathan was great and the dealer Darlon from St Lucia was a gem). Oh and to top it off the ice cream machine served watery ice cream the entire cruise. BOO STAR BOO

Shocked and disappointed

Norwegian Star Cruise Review by Reneehiebphr

Trip Details
  • Sail Date: March 2015
  • Destination: Mexican Riviera
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
We went on the Jewel last year to Alaska and absolutely loved it, we loved it so much we purchased 3 future cruises. Fast forward one year and we embark the Norwegian Star out of Los Angeled on the Mexican Riviera 7 day cruise. Horrible service, unhappy wait staff (washy washy was dismal), crickety boat with a lot of maintenance issues, The worst comic I've ever seen (Rod Long) and a total lack of excitement. Seriously considering just losing the prepaid cruises at this point. 10% of the staff were a pleasure (Nino, the Teppanyaki chef was awesome and so was the staff there, room steward Jonathan was great and the dealer Darlon from St Lucia was a gem). Oh and to top it off the ice cream machine served watery ice cream the entire cruise. BOO STAR BOO
Reneehiebphr’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Cabin
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Shore Excursions
Ages Under 3
Service
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Cabin Review

Mid-Ship Mini-Suite with Balcony
Cabin MA 11628
Crickety and loud. Shampoo from previous cruise left under bed.
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins