Celebrity Reflection Cruise Review by familycruisers123
- Sail Date: March 2015
- Destination: Western Caribbean
- Cabin Type: Celebrity Suite
First, the ship is beautiful and well maintained. Second, the food for the most part is fantastic, with a few exceptions (service and food in Tuscan grill was poor). Go to Qsine and the Lawn Club are a must and both have excellent food and service. Apart from that the cruise was poor.
We took our kids and there was basically nothing to do. I mean nothing, not even simple games like shuffle board. The ship boasts of a "lawn" and lawn games but there was not crocket, bocci ball or anything that was listed on an activity. All you could do was sit on grass. The pool was small and cramped. The average age is 60+ and they made no bones about not liking or wanting kids on the cruise. The ships idea of "activities" for kids was to pull out two ping pong tables and place them inside on deck 4. Even then you had to battle 40-50 year old men who brought the own ping pong paddles who sat and waited and played for hours. The ship design is also poor. For example, most ships have a main deck (deck 5) where you can walk around the entire ship, sit outside, play shuffle board, etc. This ship had no such deck. In fact, deck 5 (the main deck on this ship) has lifeboats on it so all of your views are blocked. The forward and aft part of the deck are also closed to guest so you cannot walk around the ship. Also, since this is the main deck you "view" from any restaurant or bar on this deck is that of orange life boats. Apparently recognizing this flaw other windows are "frosted" so you cannot see out.
There were no bars open when you were in port other than the outside bars on the pool deck and the bar in the main buffet style dining area which is also on the pool deck. So if you want a drink while you are in port you essentailly have to walk up to the pool deck and battle the entire ship at the three bars. We were in Jamaica and it was raining. We went back to the ship around 2 expecting to get a drink. I had to walk through the rain to get my wife and I a drink since the pool deck bars were the only ones open even in the rain.
We were in a suite. The advertising literaute boasts of a "butler" who allegedly helps you pack and unpack etc. Dont waste your money. Our butler did not show up until 5-6 hours after our luggage showed up so unless you didnt want to change for dinner the first night unpacking was out of the question. Aside from that he never offered to help unpack or pack. He was virtually invisible unless you ordered room service. As far as I can tell his one and only job was to bring your food and remove your room service plates.
The room was also small for a suite. Our suite on Royal Caribbean was much more roomy. In fact, in the bathrrom there was no counter space to even put a razor or makeup bag on. There were also two doors to a 5x5 bathroom which made manuearving very difficult. We also found trash under the couch when looking for something we dropped and tampons under the sink which shows the rooms are not well cleaned. The room also had a shortage of drawers and space to unpack. The room had a nice balcony and was nicely furnished.
Embarkation and debarkation were very easy becuase we had a suite. The conceierge for the suites personally escort you on and off the ship.
By far the best part of the cruise was the staff and concierge in the Michael's Lounge, which is a lounge exclusive to suites. They were friendly, helped our children with activities, went to the pool bar to get us drinks and did anything that was necessary to make our trip a success.
(We also had trouble getting bookings and orders correct - for example we had ordered champaign and strawberries two months before the cruise - i.e. not last minute - they never showed up. Likewise, credits from promotions etc. were no where to be found -- luckily we had our Michael's concierge who fixed all of this)
In sum, unless you just want to eat (and drink after 4 when the bars open) and literally do nothing all day, I would go elesewhere for ther money.
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