In 2005, we cruised on the Pride of Aloha. We had great service, food, and entertainment. However, during our recent cruise on the Pride of America, we experienced just the opposite.
Main Dining: The main dining experience was a disappointment. When I ordered the fish and lobster as the main course, all I received was one half of a lobster tail, and a fish filet worth about 4 bites. Also, the food arrived cold. When I ordered the Prime Rib as medium well, it came as rare.
Breakfast: Because of the sanitization process, it took forever to get drinks - orange juice, coffee. We had to stand in line for between 8 to 12 minutes, with up to 20+ people, before we could get the coffee the way we wanted it - including the cream and sugar. My omelet was cooked incorrectly twice - with the ingredients uncooked prior to adding the eggs, and uncooked egg running out of the omelet.
This was the worst experience of several cruises so far. Our ice bucket was never filled. On embarkation day, we didn't have the typical "Welcome Aboard" documentation - no map of the ship, no easy to read schedule of events, or no recommended shore excursion documentation. There is a manual dial device to indicate when to make up the room, when to "Turn Down" the room, when to "Do Not Disturb" and "Welcome". Only once do I remember when our beds were turned down, and a chocolate was left on our pillows. I turned the dial to "turn down room" in front of the room stewardess just before leaving for dinner. Although friendly in conversation, she did not turn down the room, but left chocolates on the counter top. On other cruises, we did not need to indicate when to make up or turn down the room. Also on other cruises, we were also left cute little towel animals on our bed each night (in addition to the chocolates). I did not feel special on this cruise.