We just returned from a back to back on the Summit cruising 2/28 to 3/14. It was a family vacation with 6 of us ranging in age from 13 to 71. This was our second time on this ship, as we choose this ship because of the itinerary and based on previous Celebrity cruises. Lets start with the positive, the service overall was fantastic, dining room staff in main restaurant and speciality restaurants did a great job. Food was great along with the selection in the ocean view café. The ship is showing its age in some areas, but considering it is 14+ years old it looked pretty good considering. There was signs of allot of rust in some areas, but we never saw anyone working on this, usually in port you see painters but not on this cruise. Captain Leo, the voice from above was very visible with his officers getting involved with activities onboard. For the most part staff had a smile and went out of their way to provide you with good service. Thelma a cabin attendant and her assistant on our deck always said hello and took interest in our day even though they were not looking after our cabins.

Areas for improvement, our cabin attendants did as little as possible and it was apparent no one was checking on their work. The bathroom was kept clean, garbage's done and bed made and turned down at night but our room was never vacuumed once in the two weeks. The bed sheets were never changed, glass doors were never cleaned, balcony was never cleaned in the two weeks either. We left notes about getting these things looked after but no luck. It was very had to get a waiter around the pool deck or in the show lounge to order a drink. We are not heavy drinkers so we did not have the all you can drink packages, we had to stand in long lines at the bars to get served. Bars were under staffed and struggling to keep up with the drinkers. This was not being managed well either as there was many people beyond drunk, falling off bar stools, passed out or doing things in the hot tubs and pools that should not be allowed. When mentioned to officers around the pool all we got was apologies but issues not being addressed. Saw bottles and other things floating in the pools and hot tubs. Being most passengers on a Celebrity ship are 60+ they were very discussed with what was going on and like us were only getting apologies when raising the issue with staff as well. If this is the new norm on the celebrity ships it will cost them allot of passengers jumping ship to other lines in the 60+ range, but it will attract the Carnival Cruisers. The shows at best were average, the Broadway style shows the costumes and sets were nice but performing not so much. Comedians were alright but need to change their shows a bit as they were the same both weeks, along with Broadway shows. Cruise director the same thing on both weeks. The best show was I magic. Room service was hit and miss, days we never got it or when we did was not always correct.