Stateroom: This was a major problem. We had a problem with the bathroom smelling like sewage. After a couple complaints they fixed the problem (took til day 4 to fix). On day 5 a pipe ruptured outside our cabin and flooded our room. They came into our room and ripped up all the carpet and flipped up the beds. They took all of our clothes and put them in a corner and piled all of the furniture on top of them. It was an obstacle course to get to our clothes. We went from a junior suite to a smaller cabin. I understand that things happen. All of the 5 cabins that flooded went to the front desk on day 6 to seek resolution. The front desk said they cannot give any refund and if we speak of our situation, we would be banned from all future cruising with RCCL. The one cabin who got it the worst was only offered $75 per person to be applied to their next cruise. Their electronics were under water and shoes were floating in their room. (I won't give you their names, but they were also Cruise Critic members) On board, the cruise line did nothing to try to better our situation or try to make us feel more comfortable.
I contacted the cruise line today and they apologized that we spent a lot of our cruise in a smaller cabin but they cannot offer a refund. What they did offer is $200/pp discount from this cruise to be applied to a future cruise that is only good for one year. I have two issues with this: First, I feel that $200 per person for a future cruise was inadequate for the problems we had. A good portion of this cruise, we were in a smaller cabin. Also, when they replaced the carpet in our cabin, they replaced the carpet with used carpet that smelled like a farm pasture. To top the smell off, the room smelled of glue they used for the carpeting. All of this went right into our clothes. We brought this up to the front desk but they said we would have to call the cruise line after we disembarked. The second issue I have is the fact I have to take a cruise within the year. I begin Police Academy Training that will take 9-10 months beginning January 3rd. This would conflict with my schedule. I have asked the cruise line for a cash discount and they stand firm that any discount has to be applied towards a future cruise only. I paid for a Jr. Suite, so I expect to be in a Jr. Suite or better the whole cruise. If I am to be downgraded, I should be compensated accordingly.
This cruise we just got of of is RCCL Vision of the Seas.
We had a Jr Suite and the size of the room was very nice. The only complaint about the cabin (other than the issues stated above) was that there was not very much dresser space or shelving in the closet. Most of our other cruises had shelves in the closets.