We booked the Celebrity Infinity back in June of 2007 and were looking forward to a great ship with a group of cruisers that have been on other cruise lines. Our embarkation Dec. 3, 2008 was very unorganized has they had one person asking what deck you were on and put you in that line even though we were Concierge Class. We got into our balcony room around 1:00pm which looked a little outdated, but was clean. We had a rear balcony which is oversized and comfortable. Our luggage was supposed to be priority since we had the concierge level, but as of 5:00pm was not delivered. Our ship did not leave until 5:45pm so the band had stopped playing because the Bon Voyage party started at 5:00pm when the ship was supposed to leave. We had main dining and had a table of 10 people. The table next to us had a table of 10 also, but a different waiter. Our waiter did not show up until the other table had already received their appetizers. He apologized and the food that night was just average. Being on other Celebrity ships prior, the food was always what we looked forward to. I complained to our stateroom attendant about the luggage who told me to call Guest Relations. Guest Relations was impossible to get a hold of the first night due to all the complaints.

We went out to the Constellation Lounge which was unfortunately the highlight of the ship until around midnight and on the way back to the room noticed there was no food to be found. We were told the buffet closed at 11:30pm and to order room service. Room service was pathetic as it took usually an hour to get the food which was soggy and cold. We docked in Key West on Thursday morning on schedule. We went upstairs to the buffet to find no coffee ANYWHERE on the ship. The crew acted like they could care less when asked where the coffee was. The food was luke warm and very below average for Celebrity. Trying to shower that morning revealed only warm water at best and we were never given a reason why.

We returned to the ship at 1:15pm to find out they were having issues with the computer on the ship that relays information from the engines. We were told they were working on the problem and will update us as soon as possible. At approx. 6:00pm we were told the problem still wasn't fixed and unfortunately we would miss Cozumel. The ship did allow us to disembark once again, but we had to return by 2:00am. We returned from Duval Street around midnight to once again finding no food whatsoever in any of the dining areas. We were told to order room service if we wanted something to eat. Room Service delivered the wrong food after another hour of waiting and was again below average. The next morning we were advised the problem still wasn't corrected, but to be on the ship by 2:00pm again. Read more