Dec 3, 2008 Infinity cruise to Key West and Cozumel...

This cruise was a TOTAL, unorganized disaster. Onboard, it was being referred to as the "cruise from hell". Here is what WE alone encountered... We requested a shower chair to be put in our room. It was not, and when the attendant got one, it was not a shower chair, with the holes in it, but some type of marble topped small end table of some kind, with a crack in the corner. I showered on an end table. We then got to miss out on the sail away party, with a drink in our hand, something we always do, because the ship was behind in leaving dock, forcing us to skip the sail away so we could make dinner on time, in the main seating. We later that night, after midnight, at a slower hour, ordered room service. After 45 minutes, we got it, complete with missing parts to the sandwiches, cookies totally missing, and something we didn't even order. The fries were lukewarm. He took it back and ANOTHER 45 minutes later, it again came back. This time, the sandwiches were complete but wrong cookies and the fries were ice cold ,probably the original ones). We called and were told "they didn't make choc. chip cookies today." They could have told us that an hour and a half ago. At least if they couldn't call the room when they got the order, then have the delivery guy tell us when he arrived. So, and hour and a half later we ate, WITH the ice cold fries. Trying to get a coffee/tea mug in the buffet area was impossible. They were not available. When we asked for one, we got a blank look, and she eventually returned with a few, for the whole boat. The ice machines weren't working either, and they resorted to putting ice in a container with a scooper, when they DID get around to doing that. Our attendant was good with tidying up, however, he must only look at the champagne bucket only once a day on all his trips, as our champagne would go warm many times. We had brought onboard some stoppers for its top, and after the bubbly got warm, again, as my husband was talking to me about all the problems, leaning against the wall, the stopper blew off the bottle from the pressure of the warm bubbles and missed his eyes by about a foot! We were not kept with a supply of ice. This is the first time ever we have not had a picture from a cruise. The one picture we did like, at the dinner table, was very digital looking and blurred. The others of ours were clear, except this one that we would have bought. The buffet was a horrendous, chaotic joke. There were many people clearing plates, but not one person making sure the lines were orderly, or even heading in one direction. When you hit the backwards pasta line from the previous food section, you ended up at the FRONT of people already waiting, so you have to leave the line, then go around the other end of the pasta line. Nothing flowed, and my husband ended up getting shoved. When we attempted to give room service another try for breakfast, we put down 8:30-9:00. I called at 9:05 to see IF it was coming, as we were planning to do a trivia game in one of the rooms, and was on hold for 15 minutes. The order came as I was on the phone, missing items, and barely warm. At this point we had the assistant housekeeper come to our room. He had the food done again, hotter this time, but still missing items, We were told AFTER we found him by guest services after we ate that it was missing canadian bacon and chicken sausage. He said "it wasn't put on the boat." BUT, when we tried the buffet again, lo and behold, there it was. A whole canadian piece, being carved. ?????!!!!! The shower water started out very brown. The last night was supposed to have "gourmet bites" in the cova cafe from 11:30-12:30am. There was NOTHING. We were told from a bartender that they were getting new crews tomorrow, so they were all cleaning up early. I guess at OUR expense. We had to use room service once again. We order a simple chicken sandwich and a soup. The soup was hot, fries warmish, again, AND it took an HOUR AND A HALF to get it, ordering it at approx. 12:30 and not seeing it until 2 am! When I booked, we were told that we get special invites to VIP events. Never got any. Also were told Celebrity doesn't even do the towel animals anymore, something we love and look forward to. The 4 and 5 night cruises, we were told by the guest relations manager, don't have a lobster night, and don't even get the last night waiter extravaganza. (like the baked alaska parade, etc). It was like it was drilled into us that the 4 and 5 nighters don't matter, or really count. It's not worth their time to put forth the extra effort. The communication between themselves AND the guests was also unacceptable. The public areas were very cold (a/c), especially the martini bar and one gentleman asked the bartender if it had to be THIS cold on the boat, and was pretty much ignored by the staff with no one getting an answer for him. Whenever you asked questions, the "go to" response was "I don't know". Not "I'll find out for you." Some didn't even know WHERE certain rooms or events were! The staff! Rooms where events were supposed to happen would change. No one would make an announcement on the intercom for the passengers so we could BE there. Also most things were always being delayed. We went to attend an anniversary/honeymoon party. When we all got there, a female staffer informed us, when we saw just champagne or mimosas being offered and no food at all for this "party", that "usually there's a cake for you guys, but we're going to see if we can do this again tomorrow. Watch the daily to check." And it was cancelled. Everyone except us and 2 other couples left at that point. Lo and behold, a few minutes later, they walk in with the cake, that no one but the stragglers got to even eat, because we were just told that there WAS no cake for that day, so everyone left.