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My husband and I booked this cruise nearly a year earlier because we planned to take our 10 year old grandson with us and we live in Texas and he lives in New Jersey. After we worked out the logistics, we booked a mini suite and looked forward to an enjoyable cruise. After making our final payment we watched in dismay as the cruise prices tumbled. What started out as a much looked forward cruise was turning into a nightmare. Prices continued to drop and our aggravation and anger continued to grow since NCL seemed oblivious to our complaints. Finally, after much negations between us, the line, and our travel agent, and a reasonable upgrade fee, we were reassigned an AB Penthouse, two bedroom, two bath with butler service. Now we were in the right frame of mind for a cruise. Having arrived in Barcelona a day early, we took a cab to the dock and our luggage was immediately portered away .We were directed to the embarkation area. Although there were lines for regular cabins we went straight ahead to suites and VIPs and were attended to right away. After receiving our key cards we were escorted to an anteroom where we were greeted by the concierge, met the Hotel Director, and our Butler showed us our way to our suite. Best embarkation ever!!!! STATEROOM Our stateroom was great and provided all three of us with privacy. This would be ideal for a family since the second bedroom sleeps three and the living room/dining room combination is quite roomy. Our stewardess and steward kept our quarters neat and clean and always stocked with fresh towels and toiletries BUTLER We thought we died and went to heaven. What can you say about someone who anticipates your every wish? Ice, drinks, snacks, whatever. And our grandson was ruined for life with cookies and milk before bedtime, movies for the DVD player and juice and soft pretzels for his snacks. TREETOP KIDS CLUB Our grandson (10) couldn't have been in better hands. There were several counselors on staff and always being with the kids. They played tons of games, had dinner together occasionally, saw shows, and even had a pajama party. On sea days they were open from 9 a.m. to 10:30 p.m. Our grandson had the best time ever and never wanted to leave. DINING and RESTAURANTS Suite guests have the availability to breakfast and lunch in Cagney's, the steakhouse. The menu is diverse and the food delicious. The Garden Buffet was always busy with good reason. The food was very good, with great variety and presented well. The Blue Lagoon was good too, with the promised "comfort foods". All the other restaurants were "extras" at $15 to $25 each. They did run promotions of ½ price, but this was not advertised, you had to ask each day. The Bistro, French has been and continues to be excellent. Cagney's steakhouse for dinner was also a very pleasant surprise. It was also excellent. We enjoyed the food at La Cucina (Italian) and the Tapas bar is fun and very good value, with complimentary appetizers provided with your drinks. The Japanese Teppanyaki was noisy, and not worth the $25 charge. The food was bland and disappointing. Room service was very prompt and hot and tasty. ENTERTAINMENT Ray the Cruise Director, was one of the best in this position we've met. He was personable without any "haughtiness" and his entire team exhibited a true camaraderie. This attitude infects the passengers with a great experience. The Big shows were also a big cut above the others ships we've sailed. The entertainers' voices were very good and the dancers were excellent. The other shows - Comedians, 2ndCity, Vocalists, and instrumentalists were OK. PORTS Ville France is a charming small French coastal town. Its main allure is the ease to get to Monte Carlo and Nice. We took the local bus (1 euro) to Monaco (about a ½ hour ride along the coast). Just walking around Monte Carlo and seeing the Casino, the Hotel Paris and all the designer shops are worth the visit. Livorno is the gateway to Pisa and Florence. We visited the Leaning Tower and a few other churches in Pisa then off to Florence. We got great photos of the city and visited the Museum Academia (Michelangelo's David, It is Magnificent!). After Several more churches and a little shopping, we stopped for the best gelato we ever had, then back to the ship. Civitavecchia is the port for Rome. We were there on Wednesday and were able to arrange to be at the Pope's audience at St. Peter's. Then after hitting the highlights (Trevi, Spanish Steppes, Coliseum and much more) we visited the Cappucine Monastery. If you've never seen this, you must. It is a VERY different sight you'll never forget. Corsica is the birthplace of Napoleon. It is a quiet city (Accacio) and was a welcome respite after the non-stop tours for the first three days of this trip. Malaga was also quiet. We arrived early and most shops were still closed. It was pleasant to simply walk around the downtown area and get a feel for the local culture.

Royal Treatment

Norwegian Gem Cruise Review by GaleNAlan

Trip Details
  • Sail Date: November 2008
  • Destination: Transatlantic
  • Cabin Type: Family Penthouse with Balcony
My husband and I booked this cruise nearly a year earlier because we planned to take our 10 year old grandson with us and we live in Texas and he lives in New Jersey. After we worked out the logistics, we booked a mini suite and looked forward to an enjoyable cruise. After making our final payment we watched in dismay as the cruise prices tumbled. What started out as a much looked forward cruise was turning into a nightmare. Prices continued to drop and our aggravation and anger continued to grow since NCL seemed oblivious to our complaints. Finally, after much negations between us, the line, and our travel agent, and a reasonable upgrade fee, we were reassigned an AB Penthouse, two bedroom, two bath with butler service. Now we were in the right frame of mind for a cruise.
Having arrived in Barcelona a day early, we took a cab to the dock and our luggage was immediately portered away .We were directed to the embarkation area. Although there were lines for regular cabins we went straight ahead to suites and VIPs and were attended to right away. After receiving our key cards we were escorted to an anteroom where we were greeted by the concierge, met the Hotel Director, and our Butler showed us our way to our suite. Best embarkation ever!!!! STATEROOM Our stateroom was great and provided all three of us with privacy. This would be ideal for a family since the second bedroom sleeps three and the living room/dining room combination is quite roomy. Our stewardess and steward kept our quarters neat and clean and always stocked with fresh towels and toiletries
BUTLER We thought we died and went to heaven. What can you say about someone who anticipates your every wish? Ice, drinks, snacks, whatever. And our grandson was ruined for life with cookies and milk before bedtime, movies for the DVD player and juice and soft pretzels for his snacks.
TREETOP KIDS CLUB
Our grandson (10) couldn't have been in better hands. There were several counselors on staff and always being with the kids. They played tons of games, had dinner together occasionally, saw shows, and even had a pajama party. On sea days they were open from 9 a.m. to 10:30 p.m. Our grandson had the best time ever and never wanted to leave.
DINING and RESTAURANTS
Suite guests have the availability to breakfast and lunch in Cagney's, the steakhouse. The menu is diverse and the food delicious. The Garden Buffet was always busy with good reason. The food was very good, with great variety and presented well. The Blue Lagoon was good too, with the promised "comfort foods". All the other restaurants were "extras" at $15 to $25 each. They did run promotions of ½ price, but this was not advertised, you had to ask each day. The Bistro, French has been and continues to be excellent. Cagney's steakhouse for dinner was also a very pleasant surprise. It was also excellent. We enjoyed the food at La Cucina (Italian) and the Tapas bar is fun and very good value, with complimentary appetizers provided with your drinks. The Japanese Teppanyaki was noisy, and not worth the $25 charge. The food was bland and disappointing. Room service was very prompt and hot and tasty.
ENTERTAINMENT
Ray the Cruise Director, was one of the best in this position we've met. He was personable without any "haughtiness" and his entire team exhibited a true camaraderie. This attitude infects the passengers with a great experience. The Big shows were also a big cut above the others ships we've sailed. The entertainers' voices were very good and the dancers were excellent. The other shows - Comedians, 2ndCity, Vocalists, and instrumentalists were OK. PORTS
Ville France is a charming small French coastal town. Its main allure is the ease to get to Monte Carlo and Nice. We took the local bus (1 euro) to Monaco (about a ½ hour ride along the coast). Just walking around Monte Carlo and seeing the Casino, the Hotel Paris and all the designer shops are worth the visit.
Livorno is the gateway to Pisa and Florence. We visited the Leaning Tower and a few other churches in Pisa then off to Florence. We got great photos of the city and visited the Museum Academia (Michelangelo's David, It is Magnificent!). After Several more churches and a little shopping, we stopped for the best gelato we ever had, then back to the ship. Civitavecchia is the port for Rome. We were there on Wednesday and were able to arrange to be at the Pope's audience at St. Peter's. Then after hitting the highlights (Trevi, Spanish Steppes, Coliseum and much more) we visited the Cappucine Monastery. If you've never seen this, you must. It is a VERY different sight you'll never forget.
Corsica is the birthplace of Napoleon. It is a quiet city (Accacio) and was a welcome respite after the non-stop tours for the first three days of this trip.
Malaga was also quiet. We arrived early and most shops were still closed. It was pleasant to simply walk around the downtown area and get a feel for the local culture.
GaleNAlan’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
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Ages 10 to 12
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Cabin Review

Family Penthouse with Balcony
Cabin SC 11518
2nd best suite ever. Large roomy and two bedroms and two bathrooms is perfect when traveling with children, BUT being beneath the 24 hour gym is terrible. We think they had elephants working out on the treadmills with the constant thumps starting about 6 am!
Deck 11 Inside Cabins, Suite Cabins