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When we booked this cruise last year, we were excited by the fact that many others considered that the Celebrity would be quite an upgrade compared to the other cruise lines that we had used previously. Unfortunately, our grand expectations were not to be realized. This itinerary was a good one - however, we found out when we got to the ship that it was going to drydock - a repositioning cruise ? - so one night/port had been eliminated from the itinerary.

I would recommend this particular ship insofar as the wait staff and the room attendant(s) as they provided great service - that is where the 'great' ends! The food was not impressive - most evenings (main seating) our food was room temperature, at best. Choices were not adequate. During the entire cruise the breakfast menu in the dining room remained the same.Croissants, rolls in the Oceanview Cafe were always dryand sometimes inedible. Salads were never crisp anywhere on the ship. Alcoholic beverages were very expensive in all bars, dining areas.The smoking restrictions were unreasonable - the areas where smoking was allowed brought on much criticism by non-smokers - had the smokers been allowed to use their verandas they would not have been such a 'problem' for the non-smoker's who never missed the opportunity to complain about the smoke in the smoking areas - better to have one person on his/her balcony than twenty people in one small, low ceilinged area. In the past we have many times remarked about how the cleaning process was ongoing thoughout the cruise - not so this time...the entire ship was worn and soiled - upholstery, carpeting, painted surfaces, etc. The windows throughout the ship were streaked with dirt and most times, impossible to see through - the one exception was our stateroom glass door, a credit to our attendant. The day of our disembarkation, I did find an attendant cleaning the glass in one of the elevators - perhaps the busiest time of the cruise - holding up one elevator when everyone on the ship was trying to get to their various venues. Attendants in the Oceanview Cafe, quick to remove empty trays, many times had to be asked to wipe off a table even though it was evident that it needed to be done - why wouldn't that just be an automatic procedure? Staterooms were the smallest that we had ever experienced - we were on the Penthouse Deck -but it may have been the design/placement of the furnishings that restricted movement within the cabin.

I am not alone in my criticism of this particular ship/cruise and hope that some of the others that were unhappy will take the opportunity to vent as I have done - it costs a lot of $$ to go on such a trip and when we don't get what we consider to be our "money's worth" it is a great disappointment.

Upgrade? I don't think so...

Celebrity Infinity Cruise Review by Sharon T

Trip Details
When we booked this cruise last year, we were excited by the fact that many others considered that the Celebrity would be quite an upgrade compared to the other cruise lines that we had used previously. Unfortunately, our grand expectations were not to be realized. This itinerary was a good one - however, we found out when we got to the ship that it was going to drydock - a repositioning cruise ? - so one night/port had been eliminated from the itinerary.

I would recommend this particular ship insofar as the wait staff and the room attendant(s) as they provided great service - that is where the 'great' ends! The food was not impressive - most evenings (main seating) our food was room temperature, at best. Choices were not adequate. During the entire cruise the breakfast menu in the dining room remained the same.Croissants, rolls in the Oceanview Cafe were always dryand sometimes inedible. Salads were never crisp anywhere on the ship. Alcoholic beverages were very expensive in all bars, dining areas.The smoking restrictions were unreasonable - the areas where smoking was allowed brought on much criticism by non-smokers - had the smokers been allowed to use their verandas they would not have been such a 'problem' for the non-smoker's who never missed the opportunity to complain about the smoke in the smoking areas - better to have one person on his/her balcony than twenty people in one small, low ceilinged area. In the past we have many times remarked about how the cleaning process was ongoing thoughout the cruise - not so this time...the entire ship was worn and soiled - upholstery, carpeting, painted surfaces, etc. The windows throughout the ship were streaked with dirt and most times, impossible to see through - the one exception was our stateroom glass door, a credit to our attendant. The day of our disembarkation, I did find an attendant cleaning the glass in one of the elevators - perhaps the busiest time of the cruise - holding up one elevator when everyone on the ship was trying to get to their various venues. Attendants in the Oceanview Cafe, quick to remove empty trays, many times had to be asked to wipe off a table even though it was evident that it needed to be done - why wouldn't that just be an automatic procedure? Staterooms were the smallest that we had ever experienced - we were on the Penthouse Deck -but it may have been the design/placement of the furnishings that restricted movement within the cabin.

I am not alone in my criticism of this particular ship/cruise and hope that some of the others that were unhappy will take the opportunity to vent as I have done - it costs a lot of $$ to go on such a trip and when we don't get what we consider to be our "money's worth" it is a great disappointment.

Sharon T’s Full Rating Summary
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