Hi. We just got back from San Juan and the AOS cruise of May 23. First let me say that the ship is beautiful. But, it was not a cruise that was enjoyable. My hubby and I booked two cabins and brought friends. They were on the 6th and we stayed on 9. They were happy with the room and service. Before we left home I asked that the beds be put together as a queen. Theirs was ours was not. We called and requested it... they never came we had to do it ourselves.

On the first night we went to dinner and were not impressed by the waiter. It took 31 min to get a drink. The waiter never offered recommendations, didn't place napkins in lap, help with chairs, etc. on this night and all others he made it clear that extra food was a problem. We had main seating and he always said they were "running out of food" I talked with a lot of other couples..one even requested shrimp every night and got it. There were 7 at our table and after the 1st night 3 never returned...they found the food and service at the Windjammer better. We kept sticking it out hoping it would get better..it did not. Our asst. waiter though was wonderful.. Drinks were hard to come by- if he did come around it took forever to get it back. The menu was not impressive..better menu last year on the explorer. One night they did the macarena and told us all to get up in the middle of dinner. NOT many staff participated in this..they expected the passengers to and they stood around watching us. On the explorer it was fun..not here.

Monday we landed in St. Thomas- we ordered room service the night before...did it thru tv because we did not have the card VERY LIMITED TV MENU AND COULD NOT GET IT TILL 7 OR 7:30. We left the ship by 8. I returned at 2 to find breakfast dishes still there, room unmade, no ice, no towels etc. I called and asked for them to do so..even put card in door. At 5:30 still not done. Called again. After dinner came up it was done but NO candy or cute towel animals. Read more