Norwegian Sun Review

4.0 / 5.0
2,170 reviews

Mexican Riviera on the SUN

Review for the Mexican Riviera Cruise on Norwegian Sun

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Sail Date: Oct 2008

As I sit here and type this review, I am somewhat uneasy about what I am about to do. This was my 20+ cruise; my fourth with NCL and my second on the Sun. I am about to write my very first not-so-positive (prefer not to use the word "negative") review!

To being with, the Sun is a weird ship. It was my initial thought when I first sailed her in February, 2008, and it was my final opinion when I sailed this time around. It just doesn't flow properly. To get to one end of the ship from another, you have to go around in loops, up and down and back. The ship is dark, somber and sad looking and is in desperate need of dry-docking for some major renovations.

Cabins: With few exceptions, this will probably be my one and only positive bit of information I will provide for this sailing. Our cabin was fantastic, as was cabin service (Indro and Norman, in case anyone from NCL is reading). The room was always kept immaculate. They were quick too....we would step out for breakfast and return to a clean cabin. I often felt as though they were lurking around the corners waiting for you to leave to get their work done. They did a fine job. Everything we asked for we got in record time. Lots of closet and cabinet space to place everything we brought for 11 days. Balcony was big and comfortable, even though it was a standard balcony. Very little noise was heard from hallways or crew workers. All other cabin stewards were pleasant and extremely helpful too. Service: Service throughout the ship went from good to fair to downright bad It was apparently depending on the mood of the person you were speaking to. With extremely few exceptions where some people were extremely nice, most were plain rude, not helpful and almost antagonizing, specifically referring to the staff at the Reception Desk. One gentleman I spoke with (perhaps he was tired, it was almost 11pm) about debarkation and our worry that we get to the airport on time, said to me, and I quote: "maybe you should change your flight." I don't think so. NCL has a funny way of handling their debarkation process. Actually, not too funny, they practically could care less whether you need to leave early or not! Most cruise lines we have sailed which involved flights would send to your cabins, days before debarkation, forms to be filled out wherein you would tell them your flight times, and based on this information, they would then provide you with the proper tags to get out early enough so as to not miss your flight. NOT NCL. If you have a flight prior to 1:00pm, you'd best pack light and do the express debarkation which basically means, "carry you own bags." This is what we had to do! We had a 12:05pm flight back Southeast to Miami, all the way from San Francisco!

Cabin Review

Cabin was fantastic, as was cabin service. Lots of closet space and cabinet space to place everything we brought for 11 days. Balcony was big and comfortable, even though it was a standard balcony. Very little noise was heard from hallways or crew workers.

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