Crown Princess just made its first voyage from Ft.Lauderdale and while I have cruised Princess before (caribbean princess) I was a little disappointed with this trip. We have always had the best experience with embarkation, this time it was delayed due to computer issues. After finally getting on board, some passengers cards did not work at their cabins, mine was one of them. We waited an hour to have them reprogrammed,remember this is our vacation time, the staff should have done something to make the process less stressful for the passengers. After receiving my card I went from the 6th floor to the 14th floor only to find the card still did not work,once again I wasted more time.
Day two-the Princess Platter advised all passengers to go to the lounge before we disembarked to enter St.Maarten for immigration purposes. I went to check this out and found it was an error on the Purser Desk. After speaking with someone in charge and explaining that they should make an announcement to the other passengers, it was never done, so again several passengers were inconvenienced. WHY!!!!
My luggage did not arrive until very late and when it did it was soaking wet. My new dresses were ruined. They did dry clean my clothing for no charge but no apology. WHY!!