This was our first cruise with MSC and were very disappointed with many things. This was also our fifth cruise in 18 months having been on cruises with Costa, Royal Caribbean and Princess and so naturally we had many comparisons to make.
Our major disappointment was with the food and general eating/dining experience:-
With no alternative dining, we ate each evening in La Pergola Restaurant, second sitting. Firstly all the "hot" courses were barely luke warm; the vegetables were always over-cooked and soft and limp; the meats were cooked to beyond "well done" and more like shoe leather and the fish was also over-cooked and dry. Whilst there were several courses and choices within each course, one had the feeling of eating in a fast food establishment in that the waiters wanted to get you out of there as quickly as possible. Coffee was not on offer ever!