Like all stories, this one is probably best told directly, and I hope this will provide exact detail about how Holland America failed this returning passenger in extensive and ongoing fashion.

1. HAL Reservations:

Back in February, following the sudden death of my husband, our family made the decision to get together on his favorite cruise line as part of our celebration of Jack's life and a major step in handling our recovery and grieving process. While I had hoped to get a family suite to allow us all to be together, after long discussions with our travel agent we finally realized four people jammed into a suite (my first request) would not work with 2 fourteen year old boys, and we finally settled on two Verandah my son and two friends. We requested a private dining table for four at 8pm. We also set up airfare via Holland America at that time. Read more