I was so excited about sailing on Holland America as I had always heard such wonderful things about them. What a disappointment!

Our cabin was dirty when we were told it was ready. The bathroom had not been cleaned and the floor had not been vacuumed. When we complained about it the Hotel Manager and the person in charge of the room stewards came to the room and told us they would retrain the steward and sent us a bottle of wine. The reason we were given for the condition of the room was that he had to get so many rooms ready by 1:00. I would have preferred thatthey told me the room wasn't ready and waited for a clean room. Our room was emaculate from then on.

The first night our waiter took our order and we didn't see him or our food for 1 hour and 15 minutes. After when we complained the next morning we were treated like royalty with a window table, their "best" wait staff, and a nightly visit from the dining room manager. Read more