Marco Polo Review

3.5 / 5.0
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Marco Polo

Review for the British Isles & Western Europe Cruise on Marco Polo

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Sail Date: Jul 2008

We were attracted by the itinerary which is a circumnavigation of Britain. Marco Polo offered this cruise this summer. She recently gained new owners. The formerly Filipino crew have been replaced by East Europeans with limited English and apparently little training. From the captain to the crew who swipe the cards when passengers disembark there is a culture of rudeness.

Our fellow diners spent the whole cruise trying to get plumbing fixed in their stateroom. When our bathroom flooded we knew it was "the physics of the ship" as described by the engineer. The ship listed in the swell and the shower tray could not drain. The short shower curtain allowed the shower water to fall into the bathroom instead of the shower tray. Out broken mirror door on the wardrobe had some sticking plaster - now curling - laid over the broken glass. Our wall lights on the wall facing the beds were different sizes. The one chair was stained. The stateroom was freezing throughout the cruise with a broken thermostat.

The spas on deck were empty. When the small pool was filled while in port it never looked clean or inviting. Part of the main entertainment deck was roped off during our cruise because boards had completely rotted away.

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