CRUISE FROM HELL !! 1st & last ever on Carnival !!! Our repositioning cruise from Hawaii to Vancouver started off on a bad note and then went downhill!
On embarkation, we found that our room's air conditioning was not working. Neither was our room safe. We called the purser's desk to advise them of the problems. The response was that someone would come to help. After waiting two hours, I went to the purser's desk to inquire as to the delay (never waited this long to have a problem solved on RCL). I was told that room was warm due to ships' doors being open to allow other passengers to embark. I asked why the purser's desk area was cool and comfortable even though it was on the same deck as the open doors. I received a blank stare for an answer. I insisted on another room and was told this would be impossible. I stated that I would have to talk to the Captain. Again I received a dumb response. "The Captain has no control over these things. He only navigates the ship" During this fiasco, a steward was sent to our room to correct the safe problem. He told my wife that we should expect more problems with the safe. After my telling the pursers office that I would look up the Captain even if at his welcome aboard party, I was told that they would send someone to look at the AC. or I could get a fan!! First night in Hawaiian port was with NO air conditioning.
Next Morning I again went to pursers office and stated that since I had paid by credit card, I would have CC company hold payment from Cruise line as I was not getting what I had paid for. Lo and behold, an engineer was sent to our room and solved the problem by putting in clean filters. Oh yes, our safe was not working again. The steward had to come back and replace batteries in it. We found that most of the furniture on board was in poor condition. Holes, frays and snags in chairs, in lounge areas and dining room made us think Ship was a lot older than the 3 to 4 years of age it really was.