Princess strands and abandons customers
I was extremely disappointed by the recent performance of Princess on their "Heart of Alaska" cruise package on the Island Princess in June 16th to 23rd, 2008.
The cruise itself met my family's expectations, but Princess's response to some travel difficulties was grossly irresponsible. A company's character is revealed by what it does when things go wrong, not when things go as planned.
Great view off the back of the boat, but a lot of smokers on platform and door was loud so always awakended by people coming in and out late at night.