We took the Glory on the May 31st Western Caribbean and while most of the cruise was as expected we were not just disappointed but shocked at the service in the dining room
We were assigned the 6:00 seating in the Platinum Dining room, table #303. On the first night we sat for 45 minutes, honestly 45 minutes, before the first starter plates were even removed and another 15 minutes or so to be served the first course. Our server actually removed my used fork and placed it back on the table to be used for the main meal. I, at that point looked at the setting and saw that only a knife, fork and spoon were used as place settings. No salad fork, no appetizer utensil, no soup spoons and when dessert was served no utensil to eat it with. We were served our appetizer and salad together and the assistant waiter never returned to refill water glasses. When we asked where he was, the waiter, with a wave of his hand, said he was in the back "cooking steaks".
A complaint to the maitre'd was answered with assigning a second assistant waiter which assured we had water throughout the meal. We never got proper utensils.