Caribbean Princess Review

Caribbean Princess - Eastern Caribbean

Review for the Eastern Caribbean Cruise on Caribbean Princess
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Tunagold
First Time Cruiser • Age 60s

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Sail Date: Apr 2004
Traveled with children

We sailed on the Caribbean Princess from 4-24-04 to 5-1-04. First let me say that our overall rating would be that this was a good trip. But, that being said, there were a lot of problems.

First, there were three in our party (ages 45, 44 and 15), sharing a mini-suite on the Dolphin deck. When we arrived at about 11:30, there was a very very long line outside, as they were not open yet. Once they opened the doors, we were through check-in in a flash...the whole process took about 20 minutes (if that long) from the time they opened the doors until the time we got on the ship! Absolutely no complaints there! However, two of our three cards did not work to let us on. They told us not to worry and to go to the Passenger desk when we got on and they would straighten everything out. So we went straight there and the gentleman trying to help us said he could not get access to the computer right now and asked if we could come back later...again, no problem for us. Since we had two sea days to start we were in no rush...the cards worked in the door and to order drinks, so we were all set! On Monday (2nd sea day) we went back to the passenger desk and had a very rude individual (actually, now that I am thinking about it I wish I had gotten his name). He stated there was nothing they could do at that desk and that we would need to take care of it when leaving the ship for St Thomas on Tuesday. We tried to explain that everyone so far had told us we needed to come to them, but he was not interested at all.

On Tuesday morning we tried to leave the ship and again our cards came up "invalid". The people tending the machines (I believe they were St Thomas security folks) told us that we would need to get the cards fixed before leaving the ship (bear in mind that we were trying to get out early to beat the cruise excursion folks to Trunk Bay). So we explained to them everything that had happened. They were confused, but they wrote our names and card numbers down and allowed us to leave. When we returned they still tried our cards but still no luck, so they manually logged us back in. Then we cleaned up and left again to shop in town and had the same problem...only this time they were somewhat used to it and it only took a few moments of explaining.

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