We took the second cruise from Southampton - Iberia cruise all along the Atlantic coast to Lisbon. Ports called at: Vigo, Lisbon, Balboa and Brest. The crew were unused to treating passengers - when asked for milk in the buffet for my coffee I was shown the pre-packed little cartons - not what I wanted and it took a while to get the staff to understand that I wanted "real" milk - and help was not offered without asking! We waited in traffic for 2 hours to get to the ship and onboard - the docks at Southampton are not used to dealing with 3 very large ships. (Queen Victoria-3000 passengers and the Independence of the Seas- 4000 passengers (maiden voyage) and us with 3000. Makes me tired just thinking of all the numbers!! Room very clean - but overall the ship seems very bland - no wow factor - aimed at the family market - so there is a large area purely for children - no adults. The casino shares space with a general use bar - no real comfortable seating - and noisy - they held the bingo here and with all the slots going it was hard work. The smell of smoke and the haze it created not good either Bar staff in general did not seem terribly interested in serving you - in fact in the theatre we gave up and sent the men out to get the drinks - hope it improves. The entertainment was excellent - they had one night only well known faces ( for UK people) and the caliber of the onboard entertainers was good - Chronicles was the only thing I did not like too much - a personal thing. Sea days did not seem to have any activities. Shops very expensive. Food - hit and miss when it was good it was very good - if not very plain and boring - the staff again did not engage with us - except for our wine waiter Roel - excellent - by the second day we were ordering our wine for the next day and getting the bar ordered for the men. 5 stars to him!! If you wanted the new Marco Pierre White onboard restaurant - tough it was fully booked before we left! We asked about lunch service on sea days - NO! The SMELL - yuck - the Tamarind Bar had a problem for 4 nights with the overpowering smell of sewage - it got worse - and then completely disappeared! We found general seating on the ship to be hard and modern - hope it wears in a bit - the bar at the back on the top - Metropolis was great for the backdrops ( moving to different areas of the world, themed nightly). My husband not happy that bars closed - even when it was full of people still drinking! The Havana Club needs a refit immediately - the lined lights are awful and you cannot see over them to the stage or dance floor! This was a first for me on a P&O ship and lots of people complained about the lack of service, smell and told us that Aurora and Oriana were much better and not to judge the whole fleet on the basis of this cruise - so I shall pass the information along!

Smelly

Ventura Cruise Review by deedee9

Trip Details
  • Sail Date: May 2008
  • Destination: Western Mediterranean
  • Cabin Type: Outside Twin with Balcony and Shower
We took the second cruise from Southampton - Iberia cruise all along the Atlantic coast to Lisbon. Ports called at: Vigo, Lisbon, Balboa and Brest. The crew were unused to treating passengers - when asked for milk in the buffet for my coffee I was shown the pre-packed little cartons - not what I wanted and it took a while to get the staff to understand that I wanted "real" milk - and help was not offered without asking! We waited in traffic for 2 hours to get to the ship and onboard - the docks at Southampton are not used to dealing with 3 very large ships. (Queen Victoria-3000 passengers and the Independence of the Seas- 4000 passengers (maiden voyage) and us with 3000. Makes me tired just thinking of all the numbers!!
Room very clean - but overall the ship seems very bland - no wow factor - aimed at the family market - so there is a large area purely for children - no adults.
The casino shares space with a general use bar - no real comfortable seating - and noisy - they held the bingo here and with all the slots going it was hard work. The smell of smoke and the haze it created not good either Bar staff in general did not seem terribly interested in serving you - in fact in the theatre we gave up and sent the men out to get the drinks - hope it improves. The entertainment was excellent - they had one night only well known faces ( for UK people) and the caliber of the onboard entertainers was good - Chronicles was the only thing I did not like too much - a personal thing. Sea days did not seem to have any activities. Shops very expensive.
Food - hit and miss when it was good it was very good - if not very plain and boring - the staff again did not engage with us - except for our wine waiter Roel - excellent - by the second day we were ordering our wine for the next day and getting the bar ordered for the men. 5 stars to him!!
If you wanted the new Marco Pierre White onboard restaurant - tough it was fully booked before we left! We asked about lunch service on sea days - NO!
The SMELL - yuck - the Tamarind Bar had a problem for 4 nights with the overpowering smell of sewage - it got worse - and then completely disappeared! We found general seating on the ship to be hard and modern - hope it wears in a bit - the bar at the back on the top - Metropolis was great for the backdrops ( moving to different areas of the world, themed nightly). My husband not happy that bars closed - even when it was full of people still drinking!
The Havana Club needs a refit immediately - the lined lights are awful and you cannot see over them to the stage or dance floor!
This was a first for me on a P&O ship and lots of people complained about the lack of service, smell and told us that Aurora and Oriana were much better and not to judge the whole fleet on the basis of this cruise - so I shall pass the information along!
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