Queen Mary 2 (QM2) Review

4.0 / 5.0
1,328 reviews

Queen Mary 2 (QM2) - Southern Caribbean

Review for the Southern Caribbean Cruise on Queen Mary 2 (QM2)

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Sail Date: Mar 2004
Cabin: Balcony, sheltered

It truly is an imposing ship with some of the finest decor I have ever seen on a cruise ship. The size of the QM2 almost staggers the imagination.

The first surprise was a disappointment when we entered our accommodations "Premium Balcony." The descriptions and photo in your "Welcome The Queen" brochure clearly showed a balcony that could be viewed from a chair. Unfortunately we only were able to use it when we sailed out of Ft. Lauderdale and when we returned. The entombed feeling of being in a cocoon or metal confinement was just too unbearable. I waited a few days before I approached the purser's desk to register my concerns and was told that the printer had made an error and it had been too late to make changes in the brochure, as it had already been sent out. It was suggested that I speak with the cruise sales office. I waited another day before approaching the sales office. I asked Ann (dark-haired woman) if I might see the original brochure describing the cabins. Her concern was that she only had one; I assured her by telling her that I only wanted to see it. I said that I was only verifying what I had seen from the beginning and my dissatisfaction with the accommodations when Betty, the other sales person who was not invited, jumped into the conversation without being asked. She should have remained with the client she had at her desk. I was told that the ship was built that way because it sails transatlantic which can experience very rough weather. I found that I had not been the only passenger who had been to their office with the same complaint . I could tell by their frustration and Ann's response of "YOU GOT WHAT YOU PAID FOR." However, I did not get what I had paid for. It was definitely misrepresented in the brochure.

The service in the Britannia dining room is sorely in need of beefing up. It was the general topic of conversation by so many friends who were with me on the cruise, and also with others whom I had met on the ship. I would not have believed that the waiters of French descent would harbor ill feelings toward Americans, but that seemed to be the case, I felt, at two of our tables--one at main seating and one at the late seating.

Cabin Review

Balcony, sheltered

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