Could try better!: Ocean Princess Cruise Review by peterbrighton

Ocean Princess 2

Overall Member Rating

Could try better!

Sail Date: February 2008
Destination: South Pacific
Embarkation: Tahiti (Papeete)
Having heard good things about Princess, our overall impression is one of disappointment! We departed from Tahiti on 27 February on the Tahitian Princess, booked into an Owners Suite - so expected the best.

What was good. The staff tried hard - and seemed to be worked into the ground. However this ship was clearly understaffed. For example there was no sommelier in the restaurant, no-one to serve water - and the waiting staff had to take on all these functions.

Having travelled on Celebrity and RC previously, and on the same class of ship with Oceania in 2006 - I have to say this was the worst of all.

In the Owners Suite - one would expect 'in room' breakfast to be laid out - but no - a cheap plastic tray was just ploncked down - no service at all.

The ship (which as I have mentioned have been on the same class with Oceania) is lovely - and the service and standards on Oceania were perfect - so the ship was capable of much, much better! More

The staff, who worked extremely hard - were clearly demoralized! Our room steward was excellent and tried very hard - and succeeded in meeting our expectations.

The greatest shortfall was in the main Dining Room. The food served was of poor quality - and the ship can do better - serving up great lunchtime buffet in the buffet restaurant. The Steakhouse was good - but not outstanding. The Italian restaurant was poor.

2 hours for a starter salad and maincourse in the restaurant is just not acceptable! Then to serve poor quality, overcooked food is even worse.

My suggestion to Princess is a change of chef. Also employ more waiters. Both the maitre d and waiters all worked hard - but there were not enough of them. Re-vamp the awful wine list and employ a sommelier and water waiters. Your turnover would increase. The wines were cheaply priced - but were cheap wines. I would have happily paid more (on Celebrity expect to pay $20 more a bottle) but expect a MUCH better wine list.

The faults on this ship are down to Princess - not down to the staff who really tried - (with the exception of the Chef). Invest a little more in the quality - and you will see the return.

So I have a poor impression of Princess and am unlikely to travel with them again. Less

Published 03/27/08

Cabin review: S2 Owner's Suite with Balcony

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