The first thing was the cruise line changed the itinerary because of a problem they did not explain and were not going to Fanning Island but were offering two additional ports of call. Lahina and Kona. Great for me to start.
We showed our tickets and were directed to the first Kisok. We noticed the Latitudes line was not occupied and after traveling on the SS Norway, we were members but were not sent there. The clerk spent about 20 minutes and finally called the supervisor over because he could not figure out the code for my wife who was born in Germany traveling with an american passport.
It was not until the second day that by chance we met our room steward and that was because I called the information desk. We had our bed turned back once during the entire cruise and it was usually not made up until about 1130.